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This position was posted on May 22, 2026 and is likely no longer accepting applications. We've kept it here for historical reference. Check out the similar jobs below!
Job Overview
Location
Milton Keynes Office
Job Type
Full-time
Category
Product Management
Date Posted
May 22, 2026
Full Job Description
đź“‹ Description
- • Lead and manage the Due Diligence (KYB/KYC) team responsible for end-to-end customer onboarding and ongoing due diligence processes within Allica Bank’s Operations function.
- • Ensure seamless customer experience across digital account opening, in-life servicing, and customer communications via telephony, email, and in-app channels.
- • Oversee workflow prioritization and adherence to SLAs for KYB/KYC cases, escalating issues promptly to maintain operational efficiency and compliance.
- • Conduct ongoing quality control (QC) on customer due diligence cases, identifying gaps in process or performance and sharing best practices to drive team improvement.
- • Recruit, onboard, and develop new team members, including performance management, training, and career development planning.
- • Maintain and update operational trackers including Run the Bank, KYB workflow, and campaign impact dashboards to ensure accurate, real-time visibility into team performance.
- • Act as the first point of contact for team queries, triaging issues before escalation to senior management and providing clear guidance on procedures.
- • Collaborate closely with Business Relationship Managers, Underwriting, and Asset Finance teams to gather documentation, resolve bottlenecks, and support lending pipeline progression.
- • Manage relationships with third-party vendors and internal stakeholders to ensure timely data exchange, compliance, and service delivery.
- • Execute delegated authority tasks including 4-eye checks, payment approvals, and drawdown sign-offs in accordance with bank policy and regulatory standards.
- • Create, maintain, and enforce standardized operating procedures for the KYB/KYC function, ensuring alignment with internal policies and regulatory requirements.
- • Accurately record and maintain audit trails for all customer cases within FMS and the Core Banking System, ensuring full compliance with conduct and Treating Customers Fairly requirements.
- • Generate and analyze reports using Excel, SharePoint, and SQL to monitor team productivity, identify trends, and support data-driven decision-making.
- • Support change initiatives across Operations by providing operational insights, feedback, and implementation support for process improvements.
- • Ensure all team activities comply with regulatory and statutory obligations, bank policies, and internal controls to mitigate risk and protect the bank’s reputation.
- • Communicate effectively with Introducers and Business Relationship Managers to obtain necessary documentation for loan application assessments.
- • Maintain accurate internal records for management information (MI) and monitoring purposes, ensuring data integrity and accessibility.
- • Foster a culture of accountability, continuous improvement, and customer-centricity aligned with Allica Bank’s brand and cultural values.
🎯 Requirements
- • Proven experience as a people manager in a fast-paced financial services or banking environment
- • Strong working knowledge of KYB/KYC processes, commercial lending pipelines, and regulatory compliance in credit operations
- • Demonstrated proficiency in Excel, SharePoint, and SQL for reporting and data analysis
- • Experience managing SLAs, workflow prioritization, and quality assurance in customer due diligence or operations
- • Excellent communication and relationship management skills with internal and external stakeholders
- • Deep understanding of Conduct and Treating Customers Fairly requirements in financial services
🏖️ Benefits
- • Full onboarding support and continued development opportunities
- • Options for flexible and hybrid working
- • Pension contributions
- • Private health cover
- • Life assurance
- • Enhanced Maternity & Paternity leave
Skills & Technologies
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About Allica Bank Ltd
Allica Bank is a modern digital bank built for established UK businesses with 5-250 employees. They offer business bank accounts with competitive rates, cashback, and no monthly fees for qualifying customers, alongside savings, commercial mortgages, asset finance, and growth finance solutions. Allica emphasizes a return to 'relationship banking,' providing customers with a dedicated relationship manager and UK-based support, a stark contrast to the often impersonal experience with larger banks. Their customer stories highlight successful business growth and streamlined banking processes, underscoring their commitment to serving the vital SME sector.
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