CDD Team Leader

Allica Bank Ltd

Job Overview

Location

Milton Keynes Office

Job Type

Full-time

Full Job Description

📋 Description

• Lead and manage the Due Diligence (KYB/KYC) team responsible for end-to-end customer onboarding and ongoing due diligence processes within Allica Bank’s Operations function.
• Ensure seamless customer experience across digital account opening, in-life servicing, and customer communications via telephony, email, and in-app channels.
• Oversee workflow prioritization and adherence to SLAs for KYB/KYC cases, escalating issues promptly to maintain operational efficiency and compliance.
• Conduct ongoing quality control (QC) on customer due diligence cases, identifying gaps in process or performance and sharing best practices to drive team improvement.
• Recruit, onboard, and develop new team members, including performance management, training, and career development planning.
• Maintain and update operational trackers including Run the Bank, KYB workflow, and campaign impact dashboards to ensure accurate, real-time visibility into team performance.
• Act as the first point of contact for team queries, triaging issues before escalation to senior management and providing clear guidance on procedures.
• Collaborate closely with Business Relationship Managers, Underwriting, and Asset Finance teams to gather documentation, resolve bottlenecks, and support lending pipeline progression.
• Manage relationships with third-party vendors and internal stakeholders to ensure timely data exchange, compliance, and service delivery.
• Execute delegated authority tasks including 4-eye checks, payment approvals, and drawdown sign-offs in accordance with bank policy and regulatory standards.
• Create, maintain, and enforce standardized operating procedures for the KYB/KYC function, ensuring alignment with internal policies and regulatory requirements.
• Accurately record and maintain audit trails for all customer cases within FMS and the Core Banking System, ensuring full compliance with conduct and Treating Customers Fairly requirements.
• Generate and analyze reports using Excel, SharePoint, and SQL to monitor team productivity, identify trends, and support data-driven decision-making.
• Support change initiatives across Operations by providing operational insights, feedback, and implementation support for process improvements.
• Ensure all team activities comply with regulatory and statutory obligations, bank policies, and internal controls to mitigate risk and protect the bank’s reputation.
• Communicate effectively with Introducers and Business Relationship Managers to obtain necessary documentation for loan application assessments.
• Maintain accurate internal records for management information (MI) and monitoring purposes, ensuring data integrity and accessibility.
• Foster a culture of accountability, continuous improvement, and customer-centricity aligned with Allica Bank’s brand and cultural values.

🎯 Requirements

• Proven experience as a people manager in a fast-paced financial services or banking environment
• Strong working knowledge of KYB/KYC processes, commercial lending pipelines, and regulatory compliance in credit operations
• Demonstrated proficiency in Excel, SharePoint, and SQL for reporting and data analysis
• Experience managing SLAs, workflow prioritization, and quality assurance in customer due diligence or operations
• Excellent communication and relationship management skills with internal and external stakeholders
• Deep understanding of Conduct and Treating Customers Fairly requirements in financial services

🏖️ Benefits

• Full onboarding support and continued development opportunities
• Options for flexible and hybrid working
• Pension contributions
• Private health cover
• Life assurance
• Enhanced Maternity & Paternity leave

Skills & Technologies

Senior

Hybrid

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Allica Bank Ltd

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About Allica Bank Ltd

Allica Bank is a modern digital bank built for established UK businesses with 5-250 employees. They offer business bank accounts with competitive rates, cashback, and no monthly fees for qualifying customers, alongside savings, commercial mortgages, asset finance, and growth finance solutions. Allica emphasizes a return to 'relationship banking,' providing customers with a dedicated relationship manager and UK-based support, a stark contrast to the often impersonal experience with larger banks. Their customer stories highlight successful business growth and streamlined banking processes, underscoring their commitment to serving the vital SME sector.

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