Job Overview
Location
OH - Remote
Job Type
Full-time
Category
Software Engineering
Date Posted
June 25, 2026
Full Job Description
đź“‹ Description
- • Provide exceptional customer service in a phone-based pharmacy environment, interacting with patients, physicians, and healthcare facilities to support medication needs.
- • Enter and process high volumes of prescription data with speed and accuracy using multiple pharmacy software systems.
- • Utilize drug knowledge to obtain prescription authorizations, clarifications, and transfers via outbound calls to prescribers and patients.
- • Perform claim adjudication duties including prior authorizations, billing verification, and eligibility checks to ensure timely patient access to medications.
- • Resolve patient care issues by working through active case queues and coordinating solutions with clinical pharmacists and other medical professionals.
- • Serve as a liaison between clinical pharmacists and external healthcare providers on behalf of patients to optimize care coordination.
- • Onboard new patients by placing welcome calls, establishing trusted points of contact, and ensuring seamless transition into ExactCare’s pharmacy services.
- • Conduct outbound calls to patients to create, update, or verify their medication profiles and ensure accurate recordkeeping.
- • Maintain strict confidentiality and accuracy in all patient records, adhering to state and federal regulatory standards.
- • Verify prescription information by directly contacting prescribers and documenting all communications with precision.
- • Act as backup support during periods of high patient call volume to ensure uninterrupted service delivery.
- • Assist patients with medication-related questions over the phone, providing clear, compassionate, and informed responses.
- • Operate effectively in a fast-paced, high-volume environment supporting ExactCare’s nationwide patient base of over 100,000 individuals.
- • Embody AnewHealth’s Core Values in all patient, provider, and team interactions.
- • Perform other duties as assigned, including participation in departmental meetings, training, or special projects as needed.
🎯 Requirements
- • Certified by the Pharmacy Technician Certification Board (PTCB) or the National Healthcareer Association (NHA) with current, active certification
- • Current pharmacy technician registration with the State Board of Pharmacy
- • High school diploma or GED
- • Prior experience working in a pharmacy setting
- • Must be 18 years of age or older
- • Comfortable working in a phone-based environment with strong verbal communication skills
🏖️ Benefits
- • Medical, dental, and vision coverage effective the 1st of the month following hire
- • Flexible spending accounts
- • Company-paid life insurance and short-term disability
- • Voluntary benefits
- • 401(k) retirement plan
- • Paid Time Off and paid holidays
Skills & Technologies
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About ExactCare Pharmacy, Inc.
ExactCare is a national long-term care pharmacy that partners with health plans, providers and patients to provide medication management solutions for chronic, complex and high-risk populations. The company dispenses and synchronizes medications for patients managing multiple chronic conditions, offers adherence packaging, clinical support and 24/7 pharmacy access, and delivers services through home delivery, on-site clinics and integrated technology platforms. Founded in 2009 and headquartered in Valley View, Ohio, ExactCare serves tens of thousands of patients across the United States and is accredited by URAC and the Accreditation Commission for Health Care.
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