Job Overview
Location
47 Locations
Job Type
Full-time
Category
HR & Recruiting
Date Posted
May 7, 2026
Full Job Description
đź“‹ Description
- • The Change Manager I - Remote role supports and leads moderate to high-complexity IT change initiatives, ensuring successful adoption of new technologies and processes across CSAA Insurance Group. This role applies structured change management methodologies to minimize resistance, drive user engagement, and achieve desired business outcomes.
- • Day-to-day responsibilities include leading change management efforts for IT system implementations, upgrades, and process changes; developing and implementing change strategies aligned with business objectives; conducting impact and readiness assessments; designing communication and training plans; collaborating with project teams to integrate change activities; providing mentorship to leaders; identifying and managing resistance; tracking adoption metrics; and ensuring compliance with ADKAR, Prosci, and Proxima frameworks.
- • CSAA Insurance Group is a leading personal lines property and casualty insurer and a AAA affiliate, committed to building innovative, human-centered solutions that help members prevent, prepare for, and recover from life’s uncertainties. The company fosters a collaborative, inclusive culture where employees’ strengths grow and ideas drive real impact.
- • In this role, you will develop expertise in enterprise change management, gain experience influencing cross-functional leadership, deepen your knowledge of insurance business operations, and contribute to meaningful technology transformations that improve employee adoption and business outcomes.
🎯 Requirements
- • BA/BS degree or equivalent combination of education and experience
- • 8 years of relevant experience
- • Prosci Certification
- • Deep knowledge and validated application of change management processes and tools including stakeholder analysis, impact assessment, sponsorship engagement, change strategy, and change story development for large-scale initiatives
- • Excellent analytical ability to interpret change management data and influence decisions
- • Strong skills in sponsorship coaching, resistance management, and behavior change
- • Substantial insurance business knowledge or shared services/consulting experience
🏖️ Benefits
- • Total compensation package with annual bonus eligibility
- • 401(k) with company match
- • Flexible remote-first workplace with ability to work from various locations
- • Opportunities for career growth through mentorship and development planning
- • Inclusive and welcoming workplace culture focused on belonging
- • Commitment to sustainability and building resilient communities
Skills & Technologies
About CSAA Insurance Group
CSAA Insurance Group, a AAA insurer, specializes in providing auto and home insurance coverage to AAA club members across a broad geographic footprint. With operations spanning Arizona, Colorado, Connecticut, Delaware, Maryland, Montana, Nevada, Oklahoma, Oregon, South Dakota, Utah, Washington D.C., and Wyoming, alongside specific regions in California, Idaho, Indiana, Kansas, Kentucky, New Jersey, New York, Ohio, Pennsylvania, Virginia, and West Virginia, the group demonstrates significant regional scale. They empower policyholders with online tools for managing policies and payments, enhancing accessibility. As a robust insurer within the AAA network, CSAA Insurance Group focuses on safeguarding assets for a substantial and diverse customer base.
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