Channel Development Lead

📋 Description

• • Join Humana Inc., a leading healthcare company dedicated to putting health first for millions of Americans, and play a pivotal role as our Channel Development Lead. This fully remote, nationwide position offers a unique opportunity to shape and execute strategies that directly impact our Medicare Stars outcomes, a critical measure of our quality and member satisfaction.
• • As the Channel Development Lead, you will report to the Director, Sales Support, and be instrumental in driving improvements across the enterprise. Your primary focus will be on developing and implementing innovative channel strategies and initiatives designed to elevate our Stars ratings. This involves a deep dive into key performance areas such as reducing member complaints to Medicare, enhancing member engagement, and optimizing quality improvement programs.
• • You will be entrusted with overseeing a diverse portfolio of complex, enterprise-level projects. This responsibility demands a strategic mindset, ensuring that all initiatives are meticulously aligned with Humana's overarching organizational objectives and adhere strictly to all relevant regulatory requirements. Your ability to navigate and manage these intricate projects will be crucial to our success.
• • A significant aspect of this role involves fostering robust partnerships with a wide array of cross-functional teams. You will collaborate closely with colleagues across different departments to identify untapped opportunities for improvement, champion the adoption of best practices, and drive significant gains in operational effectiveness, all with the ultimate goal of enhancing our Stars performance.
• • Executive-level communication is paramount. You will be responsible for preparing and delivering compelling presentations and detailed reports to senior leadership. This requires the ability to synthesize complex program progress, clearly articulate challenges, and provide actionable recommendations that inform strategic decision-making at the highest levels of the organization.
• • You will serve as a recognized subject matter expert in the critical domains of Medicare Stars, effective channel development, and sophisticated program management. Your expertise will be invaluable as you offer guidance, mentorship, and support to colleagues and business partners throughout the company, fostering a culture of continuous learning and improvement.
• • Building and nurturing strong, collaborative relationships with both internal and external stakeholders is key. These relationships are essential for advancing enterprise-wide Stars initiatives, ensuring buy-in, and securing the sustained commitment needed for long-term success and improvement in our quality metrics.
• • This role requires a proactive approach to identifying and mitigating risks associated with Stars performance and channel engagement. You will develop contingency plans and implement proactive measures to ensure program continuity and success, even in the face of evolving market dynamics or regulatory changes.
• • You will contribute to the development of training materials and resources for internal teams and partners, ensuring a consistent understanding and application of Stars-related strategies and best practices across the organization.
• • The ideal candidate will possess a keen analytical ability to interpret data, identify trends, and translate insights into strategic actions that drive measurable improvements in Stars outcomes. You will leverage data to inform your strategies and demonstrate the impact of your initiatives.
• • This position offers the chance to make a tangible difference in the lives of our members by contributing to a higher quality of care and service, directly reflected in our Stars ratings. Your work will support Humana's mission of helping people achieve their best health.
• • You will be at the forefront of innovation in Medicare Stars, exploring new approaches and technologies to enhance member experience and improve health outcomes. Your creativity and forward-thinking will be highly valued.
• • The role demands exceptional organizational skills to manage multiple competing priorities effectively in a fast-paced, dynamic healthcare environment. You must be adept at prioritizing tasks and managing your time efficiently to meet deadlines and achieve objectives.
• • You will contribute to the strategic planning process for Stars initiatives, providing insights and recommendations based on your expertise and market knowledge.
• • This is an opportunity to grow your career within a supportive and mission-driven organization, with ample opportunities for professional development and advancement. Your contributions will be recognized and rewarded.
• • Ultimately, you will be a key driver in Humana's commitment to excellence, ensuring we continue to provide superior health services and achieve top-tier performance in the Medicare Stars program.