Chief of Staff

📋 Description

• • SpryPoint is at the forefront of modernizing the utility industry, recognized as a 2025 Deloitte Technology Fast 50 Canada Recipient and a Fast 500 North America Recipient. We are a high-growth software company dedicated to transforming how utilities serve their communities through our unique, cloud-native customer service and operations platform. Founded in 2011 by seasoned industry veterans, SpryPoint has evolved into a rapidly scaling organization with over 300 employees, serving more than 100 utility clients across North America and the Caribbean. Our core mission is to empower utility leaders with technology solutions that exceed the limitations of traditional systems, addressing the urgent need to replace inefficient legacy software while navigating increasing operational complexities and evolving customer expectations.
• • With over a decade of experience and a proven track record of successful implementations for water, electric, and gas utilities, SpryPoint has cemented its reputation as a critical and trusted partner. We provide comprehensive solutions, including SpryCIS, SpryEngage, SpryMobile, and SpryWallet, designed to modernize the entire meter-to-cash process. Our distinctive approach emphasizes "updates, not upgrades," prioritizing user-centric design and an unwavering commitment to customer success. This philosophy ensures our clients benefit from continuous innovation and seamless integration.
• • SpryPoint's growth trajectory is further accelerated by strategic investments, including backing from Norwest Venture Partners since 2023 and a significant new partnership with Insight Partners announced in 2026. These investments fuel our expansion while reinforcing our commitment to our core values: lead with kindness, vision with impact, radical honesty, bold disruption, keep it simple, and execute with excellence. We are seeking to build an award-winning team that is passionate about transforming an essential industry that powers communities across the Americas.
• • We are excited to announce a unique opportunity for our very first Chief of Staff, who will serve as a strategic operator and integrator to the SVP, Client Solutions. This is a high-trust, pivotal role designed for an individual capable of aligning cross-functional efforts, driving critical initiatives to successful completion, and embedding operational excellence throughout our fast-scaling organization. You will act as the essential connective tissue between our strategic vision and its effective execution, bringing clarity, cohesion, and sustained momentum to our dynamic team.
• • In this role, you will be instrumental in shaping how SpryPoint operates, enabling our leadership and teams to achieve peak performance. Your responsibilities will span a wide range, including strategic planning support, project management for key organizational initiatives, operational process improvement, facilitating communication and alignment across departments, and acting as a trusted advisor to the SVP, Client Solutions. You will help translate high-level objectives into actionable plans, track progress against key performance indicators, and identify opportunities for efficiency and growth. This is a rare chance to operate at the intersection of leadership and tangible impact, directly influencing the trajectory of a rapidly growing company in a vital sector.
• • Key responsibilities will include: supporting the SVP, Client Solutions in developing and executing strategic plans; managing and driving critical cross-functional projects from inception to completion; identifying and implementing process improvements to enhance operational efficiency and effectiveness; preparing reports, presentations, and communications for executive leadership and the broader organization; facilitating effective communication and alignment between various departments, including Sales, Product, Engineering, and Customer Success; serving as a proxy for the SVP, Client Solutions in certain meetings and initiatives; conducting research and analysis to inform strategic decision-making; and contributing to the development and refinement of company-wide policies and procedures. You will be a key player in ensuring SpryPoint continues its rapid growth while maintaining its strong culture and operational integrity.
• • This role demands a proactive, highly organized, and strategic thinker who thrives in a fast-paced environment. You will need to be adept at navigating complex challenges, building strong relationships across all levels of the organization, and driving results with a sense of urgency and precision. Your ability to anticipate needs, solve problems creatively, and maintain confidentiality will be paramount to your success. By joining SpryPoint as our Chief of Staff, you will not only contribute to the transformation of the utility industry but also gain invaluable experience in scaling a leading SaaS company and shaping its future operational landscape.