Job Overview
Location
Remote - US
Job Type
Full-time
Category
Operations
Date Posted
May 10, 2026
Full Job Description
đź“‹ Description
- • The Chief of Staff, Care Transformation & Customer Enablement at Ambience Healthcare serves as the operational backbone for the Care Transformation team, ensuring alignment, visibility, and execution across post-sale functions including CSMs, CTEs, Education, and Support, while bridging Marketing and customer-facing teams to drive readiness and impact.
- • Day to day, the role involves owning meeting cadences and agendas, building and maintaining real-time dashboards and trackers for account health and headcount, leading OKR tracking and improvement initiatives, creating enablement content such as battle cards and pitch materials, anticipating cross-functional needs between CT and Marketing, and owning operational contributions to major industry events like HFMA and ViVE.
- • Ambience Healthcare is a fast-growing AI healthcare technology company backed by top-tier investors including a16z, OpenAI Startup Fund, and Kleiner Perkins, recognized for restoring humanity to healthcare by reducing administrative burden on providers through AI-powered documentation and clinical workflow support across ambulatory, emergency, and inpatient settings.
- • In this role, the individual will develop deep expertise in healthcare enterprise operations, enablement systems, and cross-functional leadership; build scalable operating rhythms from scratch; gain visibility into executive decision-making; and directly impact team effectiveness and customer outcomes through structured enablement and operational excellence.
🎯 Requirements
- • 5–8 years of experience in strategy & ops, customer success operations, RevOps, or enablement leadership in a high-growth B2B or healthcare tech environment
- • Proven ability to build systems, functions, or operating cadences from scratch in environments without existing infrastructure
- • Strong written communication skills with the ability to tailor complex product information for different audiences (e.g., CSMs, CTEs, Support teams)
- • Comfort with operational literacy including owning dashboards, budget trackers, planning models, and agendas simultaneously
- • Experience influencing without authority and driving work forward through clarity and trust in ambiguous, fast-paced settings
- • Low ego, high follow-through mindset — consistently owning action items, sending recaps, and closing loops without being prompted
🏖️ Benefits
- • Comprehensive medical, dental, and vision coverage for employees and dependents
- • 401(k) plan with company match of up to 3% of base salary
- • Remote-friendly culture with full equipment provisioning and access to San Francisco HQ
- • Parental leave to support family needs
- • Annual company-wide and team off-sites, regular team lunches and all-hands with travel, lodging, and meals covered
- • Flexible time off with no annual cap, company-wide holidays, and an annual holiday shutdown from December 24–January 1
Skills & Technologies
About Ambience Healthcare Inc.
Ambience Healthcare develops an AI operating system for clinical documentation and workflow automation in hospitals and large health systems. Founded in 2020 and based in San Francisco, the company’s platform uses large language models to generate real-time clinical notes, automate coding, and surface evidence-based guidance within electronic health record systems. The software targets specialties such as emergency medicine, oncology, and behavioral health, aiming to reduce physician administrative burden and improve data quality while maintaining HIPAA compliance and enterprise-grade security.
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