Job Overview
Location
US - Remote (Any location)
Job Type
Full-time
Category
Operations
Date Posted
May 10, 2026
Full Job Description
đź“‹ Description
- • The Patient Account Representative (PAR) at Guidehouse Inc. is responsible for performing billing processes, follow-up, account resolution, adjustments, and scanning to support departmental facility goals and objectives. This role ensures accurate and timely resolution of patient accounts by working with third-party payers and guarantors, maintaining compliance with state and federal regulations including HIPAA, and contributing to the financial integrity of healthcare operations.
- • Day-to-day duties include contacting payers and guarantors via phone or websites to resolve account balances, working all correspondence within 24 hours with detailed notes, managing denials by taking necessary actions and submitting appeals for non-clinical denials, monitoring denial trends, rebilling claims as needed, updating patient demographic and insurance information, posting adjustments per SOPs, and handling internal and external customer calls professionally. The PAR also completes special projects, attends training sessions, and documents all account activities in the client’s practice management system.
- • Guidehouse is a global consulting firm committed to diversity, equity, and inclusion, offering remote work opportunities and supporting employees with comprehensive benefits and professional development. The company values integrity and compliance, ensuring ethical recruitment practices and providing accommodations for applicants with disabilities or other protected characteristics.
- • In this role, the PAR will develop expertise in healthcare billing, accounts receivable, insurance follow-up, and regulatory compliance. They will gain experience in denial management, appeals processes, and healthcare revenue cycle operations while building skills in communication, problem-solving, and independent work—preparing them for advancement in healthcare administration or revenue cycle management.
🎯 Requirements
- • High School Diploma / GED or 3 years of relevant equivalent experience
- • 1-3+ years of experience in office, business, operations, customer service, or healthcare field
- • PC skills in a Windows environment with knowledge of Word and Excel
Skills & Technologies
About Guidehouse Inc.
Guidehouse Inc. is a global consulting and managed services provider formed in 2018 from the public sector practice of PwC. The company advises public and commercial clients on strategy, technology, risk management, and operations, focusing on energy, financial services, health, defense, and cybersecurity. With 18,000 professionals in over 60 offices worldwide, it delivers implementation support, managed services, and digital solutions to federal agencies, utilities, and Fortune 500 organizations. Guidehouse is majority-owned by Veritas Capital and partners with governments and businesses to address complex regulatory, operational, and innovation challenges.
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