Job Overview
Location
United States
Job Type
Full-time
Category
Operations
Date Posted
March 21, 2026
Full Job Description
đź“‹ Description
- • As a Payment Operations Specialist at WeTravel, you will play a key role in supporting and scaling core operational workflows across payments, risk, and customer operations, ensuring the integrity and reliability of payment systems that power the world’s best group travel experiences.
- • You will support payment screening, transaction monitoring, fraud prevention, and dispute resolution while contributing to broader operational initiatives, working cross-functionally with internal teams and external partners to deliver a seamless, high-quality experience for users.
- • Day-to-day responsibilities include reviewing and screening incoming and outgoing payments to identify and prevent fraudulent or suspicious activity, applying risk-based judgment and conducting due diligence on higher-risk or high-value transactions.
- • You will monitor transaction activity to detect unusual patterns, behaviors, or anomalies, analyzing transaction and operational data to surface potential risks, trends, and opportunities for process improvement.
- • You will investigate, document, and escalate fraudulent or suspicious activity related to card and bank payments, partnering closely with risk and compliance teams to determine appropriate actions and strengthen preventive controls.
- • You will work directly with organizers and clients via email, phone, and video calls to resolve payment and operational issues, balancing customer advocacy with risk awareness to ensure timely, clear, and pragmatic resolutions.
- • You will collaborate with internal teams (Finance, Risk, Compliance, Product, Legal) and external partners to support daily operations, address complex cases, and continuously improve workflows and tools.
- • You will take ownership of ad-hoc operational projects as business needs evolve, adapting quickly to shifting priorities and contributing wherever operational support is needed.
- • WeTravel is a global, remote-first company headquartered in Amsterdam, dedicated to powering the world’s best group travel experiences through innovative payment and operational solutions.
- • The Payment Risk & Operations team, led by Siobhán (based in Dublin), focuses on building reliable, scalable, and compliant payment operations that support the company’s mission.
- • You will join an international, travel-loving team with a passion for adventure and innovation, working in a dynamic environment where ownership, curiosity, and adaptability are highly valued.
- • In this role, you will develop deep expertise in payment operations, risk management, and fraud prevention while gaining exposure to cross-functional initiatives across finance, product, compliance, and customer support.
- • You will strengthen your analytical, communication, and problem-solving skills by handling complex, sensitive issues and contributing to process improvements that impact the entire payment lifecycle.
- • The role offers significant growth potential in fintech and travel tech, with opportunities to shape operational best practices and take on increasing responsibility as the company scales.
🎯 Requirements
- • Bachelor’s degree, preferably in Business, Technology, Operations, or a related field.
- • 2-4 years of experience in an analytical, support, or operations position with a customer-facing component, including handling sensitive or complex issues via email, phone, or video calls.
- • Familiarity with payment operations, including card payments, refunds, disputes, KYC, or reconciliations.
- • Strong analytical and problem-solving skills, with the ability to assess risk and make sound judgment calls.
- • Fluent in English with excellent written and verbal communication skills.
- • Comfortable operating in ambiguity and taking on responsibilities beyond a fixed job scope; adaptable, curious, and eager to learn.
- • Proven ability to work cross-functionally and contribute to process improvements across operational domains.
🏖️ Benefits
- • Your health matters – US team members get 100% employer-covered HDHP medical, DHMO dental, and standard vision coverages or a choice of plans that suit your needs.
- • Employer-sponsored 401(k) plan with a 2% company match to support your long-term financial goals.
- • Generous "Time to Recharge" policy — enjoy unlimited paid time off to rest, recharge, and show up as your best self.
- • Amsterdam Program – visit us in Amsterdam (HQ) for 2-4 weeks every year, staying in one of our WeTravel apartments.
- • Work remotely for a maximum of 4 weeks per calendar year.
- • Extensive paid family leave.
- • Three paid volunteer days per year — take time to give back to causes you care about, on us.
- • 2-week cross-functional onboarding program.
- • Cutting-edge equipment and tools to set you up for success. Coverage for certain work-from-home (WFH) equipment.
- • Join an international, travel-loving team with a passion for adventure and innovation.
Skills & Technologies
REST
Remote
Degree Required
About WeTravel, Inc.
WeTravel is a San-Francisco-based fintech-travel platform that provides payment, booking and itinerary management tools for group travel organizers and tour operators. Its SaaS solution enables travel companies to collect funds, manage client documents, create custom booking pages and automate supplier payouts while offering travelers multi-currency payment options. Founded in 2016, the company focuses on small to mid-size travel businesses worldwide, integrating banking, payment processing and customer management into one dashboard.
Get more remote jobs like this
Subscribe to the weekly newsletter for similar remote roles and curated hiring updates.
Newsletter
Weekly remote jobs and featured talent.
No spam. Only curated remote roles and product updates. You can unsubscribe anytime.
Similar Opportunities
Buenos Aires (Alem)
Full-time
Expires Jun 6, 2026
Onsite
15 days ago
