Manager, Disputes Client Liaison

CO-OP Financial Services

Job Overview

Location

Remote-USA

Job Type

Full-time

Full Job Description

📋 Description

• The Manager, Disputes Client Liaison serves as the primary point of contact between Velera’s Disputes organization and financial institution clients, managing client relationships related to disputes and ensuring a consistent, high-quality client experience across dispute programs and issue resolution.
• Day to day responsibilities include leading and developing a team responsible for managing client relationships, setting expectations and performance standards, overseeing client communications, serving as a senior escalation point for complex matters, building and maintaining strong client relationships, partnering with internal teams (Disputes, Product, Compliance, Client Experience), advocating for client-driven enhancements, participating in client meetings and business reviews, monitoring trends to identify risks and opportunities, maintaining documentation, and supporting client retention efforts.
• Velera is the nation’s premier payments credit union service organization (CUSO) and an integrated fintech solutions provider serving over 4,000 financial institutions throughout North America, guided by a people-helping-people philosophy and committed to building a diverse workforce and fostering meaningful connection across teams through a remote-first, flexible environment.
• In this role, the individual can develop leadership and team management skills, deepen expertise in financial services disputes processes (including Visa/MasterCard procedures and FDR systems), strengthen cross-functional collaboration and influence capabilities, drive client-centered process improvements, and contribute to strategic initiatives that enhance client outcomes while aligning with Velera’s mission of accelerating partners’ success through innovative financial technology solutions.

🎯 Requirements

• Minimum five (5) years management experience or relevant experience in the credit card/financial services industry with extensive customer service background
• Proven leadership skills, organizational skills, problem-solving skills, and executive presentation skills required
• Thorough knowledge of Visa/MasterCard procedures and FDR systems required
• PC Windows-based software experience with proficiency in Word, Excel and PowerPoint required
• Excellent communications skills with ability to build and maintain effective working relationships
• Bachelor's degree in HR, Finance, or related field preferred

🏖️ Benefits

• Competitive wages
• Medical with telemedicine
• Dental and Vision
• Paid Time Off (PTO)
• 401k (with employer match)
• Tuition Reimbursement

Skills & Technologies

Remote

Degree Required

Ready to Apply?

Apply Externally

You will be redirected to an external site to apply.

AI Job Fit Analysis

Pro

See exactly how your profile matches this role — strengths, skill gaps, and what to do about them.

CO-OP Financial Services

Visit Website

About CO-OP Financial Services

CO-OP Financial Services, operating as Velera, is a financial technology cooperative serving credit unions across the United States. It provides payment processing, digital banking platforms, ATM and shared-branch networks, fraud management and data analytics tools. The organization enables credit unions to offer members secure, modern banking experiences comparable to large banks while maintaining cooperative ownership and governance. Services include credit, debit and prepaid card processing, online and mobile banking solutions, real-time payments and contactless technologies. Founded in 1981, the company rebranded its technology arm to Velera in 2023 to emphasize innovation and growth in the fintech sector.

View Company Profile

Get more remote jobs like this

Subscribe to the weekly newsletter for similar remote roles and curated hiring updates.

Weekly remote jobs and featured talent.

No spam. Only curated remote roles and product updates. You can unsubscribe anytime.