Chief of Staff, CTO Office

Lendable Ltd

Job Overview

Location

London

Job Type

Full-time

Full Job Description

📋 Description

• Own the creation of first-draft executive materials for the CTO, executive team, and senior stakeholders without requiring extensive input or revision.
• Build and maintain comprehensive initiative trackers for major Engineering workstreams, ensuring visibility into progress, blockers, and risks, and escalate ambiguities or delays on the CTO’s behalf.
• Conduct data-driven analysis of Engineering operations, including delivery performance, cost structures, and organisational efficiency, using multiple data sources to generate clear, actionable recommendations.
• Lead the planning and coordination of Engineering Quarterly Planning cycles, including agenda design, stakeholder alignment, and follow-up on action items.
• Manage the CTO Office operating rhythm by coordinating leadership forums, scheduling, and communication workflows to ensure alignment and focus across teams.
• Analyse Engineering supplier costs, contract usage, and value delivery, preparing review materials in close coordination with Procurement and Finance teams to identify optimisation opportunities.
• Design and implement lightweight, repeatable AI-powered workflows to automate research, synthesis, drafting, and data analysis tasks across the CTO Office, increasing pace and reducing manual effort.
• Serve as the primary liaison between the CTO and cross-functional teams, ensuring seamless communication and alignment without overstepping authority or creating friction.
• Maintain strict confidentiality when handling sensitive information related to organisational design, talent decisions, supplier contracts, cost data, and executive priorities.
• Independently identify operational inefficiencies within Engineering and propose data-backed improvements without needing direction or oversight.
• Translate complex technical and operational data into concise, executive-ready reports that drive decision-making at the highest levels of the organisation.
• Proactively anticipate the CTO’s informational needs and prepare materials ahead of meetings or decisions, reducing reactive work and increasing strategic focus.
• Champion the adoption of AI tools across the CTO Office and Engineering teams, demonstrating practical use cases and scaling effective workflows.
• Track and report on cost-saving opportunities related to technology suppliers, tools, and resources, with clear metrics on ROI and impact.
• Coordinate logistics for senior leadership meetings, offsites, and cross-functional workshops, ensuring seamless execution and follow-through.
• Synthesise feedback from Engineering leads and translate it into strategic insights for the CTO, bridging operational realities with executive priorities.

🎯 Requirements

• Rigorous data analytics and spreadsheet modelling skills — ability to extract, clean, and interpret data from disparate sources to produce actionable insights
• Excellent written communication — ability to produce executive-ready materials independently that are clear, factual, and concise
• Strong interpersonal and stakeholder management skills — ability to build trust, engage senior leaders appropriately, and chase inputs without creating friction
• Advanced, practical adoption of AI tools — proven ability to use AI for research, synthesis, drafting, and workflow automation to increase productivity
• Self-starting and comfortable with ambiguity — ability to operate independently, ask high-quality questions, and know when to escalate
• Exceptional discretion — proven ability to handle highly confidential information regarding talent, costs, contracts, and executive priorities

🏖️ Benefits

• Flexible working — hybrid role requires three days in-office weekly; fully remote roles include regular in-person socials and off-sites
• Health coverage — private health cover for physical and mental wellbeing
• Retirement & savings — long-term financial wellbeing through retirement savings plans
• Employee referral programme — competitive bonus for referring successful new team members
• Office meals & snacks — fully stocked kitchen and complimentary lunches prepared by in-house chefs on in-office days
• Sustainable commuting — cycle-to-work and electric vehicle salary sacrifice schemes available in select locations

Skills & Technologies

Senior

Remote

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Lendable Ltd

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About Lendable Ltd

Lendable is a UK-based fintech that operates an online consumer-lending platform using open-banking data and machine-learning underwriting to offer unsecured personal loans and car finance. Founded in 2014 and headquartered in London, it funds loans through an institutional peer-to-peer model, matching investors with borrowers seeking fast, fixed-rate credit. The company automates identity, affordability and risk assessment, providing near-instant decisions and same-day payouts while giving investors access to diversified consumer credit returns. Regulated by the Financial Conduct Authority, Lendable has originated more than £2 billion in loans without maintaining physical branches, focusing on transparent pricing and mobile-first customer experience.

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