Chief of Staff, R&D

ServiceTitan, Inc.

Job Overview

Location

US Remote

Job Type

Full-time

Full Job Description

📋 Description

• The Chief of Staff, R&D is a high-impact, strategic partner embedded at the heart of ServiceTitan’s Research & Development organization, serving as a force multiplier for the Chief Technology and Product Officer and the broader R&D leadership team by accelerating decision-making, driving operational excellence, and ensuring focus on the right problems at the right time.
• Day to day, the role involves serving as a strategic partner to the Head of R&D, owning the R&D operating rhythm (including leadership meetings, quarterly planning, OKR tracking, and roadmap reviews), acting as a cross-functional connector between R&D and Finance, People Ops, GTM, and Corporate Engineering, maintaining insights and business health dashboards, leading strategic programs and special projects, drafting executive communications, and championing talent and culture initiatives in partnership with People Ops.
• The R&D organization at ServiceTitan is the engine of the company, building the platform that powers the trades industry; this role sits at the center of that engine with visibility into long-range product strategy, talent development, and organizational effectiveness, offering scope, impact, and the opportunity to help shape one of the most important organizations at ServiceTitan.
• In this role, the person will learn to operate at the intersection of strategy and execution in a high-growth SaaS environment, develop deep fluency in R&D organizational dynamics, sharpen analytical and financial acumen, enhance executive presence and communication skills across technical and non-technical audiences, and build influence through emotional intelligence and operational leadership without relying on authority.

🎯 Requirements

• 8+ years of experience in strategy, operations, management consulting, or a Chief of Staff / Senior Program Management role within a high-growth SaaS or technology company
• At least 3 years in a Chief of Staff, Senior Program Manager, or equivalent strategic operational role working directly with VP-level or above leadership
• Deep fluency in how R&D organizations work, including understanding of the product development lifecycle, engineering org structures, and the relationship between roadmap, resourcing, and business outcomes
• Strong analytical and financial acumen — ability to build models, read a P&L, and translate numbers into a story that drives decisions
• Exceptional communication and executive presence — skilled at writing clearly, presenting confidently, and tailoring messages for audiences ranging from CTOs to IC engineers to board members
• Bachelor’s degree required in Engineering, Computer Science, Business, or related field; MBA or advanced degree preferred

🏖️ Benefits

• Flextime, recognition, and support for autonomous work, including flexible time off, ample learning and development opportunities, comprehensive onboarding, leadership training, and rewards through Bonusly and peer-nominated awards
• Holistic health and wellness benefits: company-paid medical, dental, and vision (with 100% employer-paid options and 90% coverage for dependents), FSA and HSA, 401k match, and telehealth options including memberships to One Medical
• Support for Titans at all stages of life: parental leave and support, up to $20k in fertility services (IUI and IVF), surrogacy and adoption reimbursement, on-demand maternity support through Maven Maternity, free breast milk shipping through Maven Milk, pet insurance, legal advisory services, financial planning tools, and more

Skills & Technologies

REST

Senior

Remote

Degree Required

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ServiceTitan, Inc.

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About ServiceTitan, Inc.

ServiceTitan provides cloud-based business management software for residential and commercial contractors in plumbing, HVAC, electrical, and other trades. Its platform integrates customer relationship management, scheduling, dispatching, invoicing, payments, marketing analytics, inventory management, and field workforce mobile applications. The system connects office teams with field technicians, automates service workflows, and offers real-time performance reporting, aiming to improve operational efficiency and revenue for home-service businesses.

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