Job Overview
Location
CAN - AB (Remote)
Job Type
Full-time
Category
HR & Recruiting
Date Posted
March 19, 2026
Full Job Description
š Description
- ā¢ As a Claim Advisor, Accident Benefits at Allstate, you will play a critical role in supporting individuals navigating the aftermath of accidents by interpreting policy coverage, assessing injury claims, and ensuring fair and timely settlements in alignment with legislative and company standards. Your work directly impacts customer well-being and upholds Allstateās āYouāre in Good HandsĀ®ā promise through expert, compassionate claims handling.
- ā¢ Day to day, you will interpret insurance policy wordings to determine applicable coverages and set appropriate reserves on assigned Accident Benefit claims; investigate, negotiate, and settle moderate to high complexity first-party injury claims via telephone, in-person interactions, and written correspondence; ensure all claim files are thoroughly documented in compliance with Allstate policies, procedures, and regulatory requirements; communicate professionally with claimants, medical providers, legal representatives, and vendors to gather information and resolve claims efficiently; collaborate with a team of Accident Benefit Adjusters and Claims Assistants to maintain a caseload consistent with a Senior Claim Advisor level; and exercise ownership in resolving customer problems while adhering to settlement authority guidelines and escalating complex cases as needed.
- ā¢ You will join a growing, supportive team within Allstateās Alberta casualty claims division, reporting to the Manager of Casualty Claims AB, where collaboration, continuous learning, and a customer-centric mindset are valued. Allstate has been recognized as a Best Employer in Canada for nine consecutive years, reflecting its commitment to an inclusive, flexible, and growth-oriented workplace culture that prioritizes employee well-being and community impact.
- ā¢ In this role, you will deepen your expertise in accident benefits legislation, medical rehabilitation concepts, and claims adjudication while developing advanced skills in negotiation, critical thinking, and stakeholder communication. Youāll have the opportunity to pursue professional designations such as the CIP (Chartered Insurance Professional), take ownership of complex files, and grow into a trusted advisor within the claims functionābuilding a meaningful career in insurance with a company that invests in your long-term development.
šÆ Requirements
- ā¢ Minimum post-secondary education is required
- ā¢ 1-2 years of relevant Accident Benefits claims experience
- ā¢ Completion of CIP designation or demonstrated interest in pursuing it
- ā¢ Prior insurance experience with knowledge of injury claims, medical rehabilitation, and medical terminology (preferred)
- ā¢ Strong time management, organizational, and critical thinking skills
- ā¢ Excellent written and verbal communication abilities with a focus on outstanding customer service
- ā¢ Ability to work both independently and collaboratively in a fast-paced environment
šļø Benefits
- ā¢ Flexible work arrangements, including remote work eligibility
- ā¢ 7% employer match on RRSP contributions
- ā¢ Comprehensive retirement savings program with employer-matched contributions
- ā¢ Employee discounts: 15% on auto and property insurance, plus additional product and service discounts
- ā¢ Student Loan Payment Matching Program for government student loans
- ā¢ Annual wellness allowance to support health and wellbeing initiatives
- ā¢ Tuition reimbursement for approved educational programs
- ā¢ Personal reflection day and opportunities to engage in community volunteering and giving back
Skills & Technologies
About The Allstate Corporation
The Allstate Corporation is a publicly traded insurance holding company headquartered in Northfield Township, Illinois. Through subsidiaries, it offers personal property, casualty, life, and health insurance, roadside assistance, and financial services across the United States and Canada. Founded in 1931 as part of Sears, Roebuck and Co., it became independent in 1993 and now serves approximately 16 million households. Allstate distributes products via exclusive agents, independent agencies, direct-to-consumer channels, and online platforms, underwriting risks through brands such as Allstate, Encompass, and Esurance, while also investing in technology-driven ventures like Arity and Allstate Identity Protection.
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