Job Overview
Location
REMOTE OH
Job Type
Full-time
Category
Operations
Date Posted
May 2, 2026
Full Job Description
đź“‹ Description
- • The Claims Administrative Assistant supports Claims Adjusters in processing transportation-related incidents such as bus accidents, student injuries, and property damage, playing a vital role in ensuring accurate and timely claims handling for First Student’s student transportation operations.
- • Day-to-day responsibilities include collecting and organizing documentation (driver/police reports, medical records, driver logs), managing electronic claim files, routing calls and emails, preparing claim-related communications, and maintaining compliance with transportation safety regulations.
- • First Student, Inc. is a leading provider of student transportation services across North America, operating brands like Transco and Total Transportation, with a strong commitment to safety, innovation, and community impact, employing over 60,000 staff dedicated to safely transporting more than 5 million students daily.
- • This role offers opportunities to develop expertise in claims administration, insurance processes, and transportation safety compliance, with potential for career growth through internal promotion pathways and the Manager-In-Development program.
🎯 Requirements
- • Previously Auto Claims experience is required
- • High school diploma or equivalent (Associate degree or higher preferred)
- • 3+ years of administrative experience, preferably in insurance, logistics, or claims support
- • Familiarity with legal and transportation terminology/documents is a plus
- • Strong organizational skills with high attention to detail and accuracy
- • Proficient in Microsoft Office (Outlook, Word, Excel)
- • Experience with claims management software (a plus, but not required)
- • Excellent verbal and written communication skills
- • Ability to multitask, prioritize, and work efficiently in a fast-paced environment
🏖️ Benefits
- • Competitive compensation and benefits package including medical, dental, vision, 401(k), and paid holiday/vacation
- • Professional advancement opportunities with a focus on promoting from within and access to the 3 to 5 month Manager-In-Development program
- • Extensive training in safety, security, injury prevention, technology, and job efficiency
- • Commitment to diversity, inclusion, and community service, fostering an inclusive workplace where employees can make a positive impact
- • Drug-free workplace policy and adherence to fair chance hiring laws in applicable jurisdictions
Skills & Technologies
About First Student, Inc.
First Student, Inc. is the undisputed leader in student transportation, providing comprehensive services including full-service, special needs, and alternative transportation solutions, alongside charter bus rentals. The company serves school districts, parents, and students with a strong focus on safety and technological innovation, exemplified by its proprietary HALO™ platform and First View® vehicle tracking app. Committed to sustainability, First Student also offers electric bus fleets and charging infrastructure. With a century of experience and 63,000 employees operating across 545 locations in two countries, First Student facilitates 5.6 million student journeys daily, underscoring its significant scale and trusted position in the industry.
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