Claims Assistant | Atlanta

Sedgwick Claims Management Services, Inc.

Job Overview

Location

Telecommuter GA

Job Type

Full-time

Full Job Description

📋 Description

• Provide essential administrative support to claims staff by setting up and accurately entering new claims into the company’s claims management system, ensuring all case data is properly initialized and documented.
• Input, review, and update notes and diaries within the claims management system according to established protocols to maintain accurate, complete, and timely case records.
• Process payments accurately and in a timely manner, ensuring compliance with financial procedures and client-specific requirements.
• Manage physical and digital mail flow, including filing, faxing, and photocopying of claims-related documents to support efficient workflow and record retention.
• Prepare, create, and distribute a variety of official documents such as letters, reports, and forms, adhering to company formatting standards and regulatory guidelines.
• Serve as a primary point of contact for internal and external inquiries by answering and initiating telephone calls related to claims status, documentation needs, and procedural questions.
• Coordinate medical appointments for claimants, liaising with healthcare providers and following client program-specific protocols to ensure timely care and documentation.
• Deliver direct customer service to claimants and other stakeholders as required by specific client programs, ensuring professional, empathetic, and compliant interactions.
• Perform assigned computer report generation and distribution tasks to support departmental operations and quality assurance initiatives.
• Contribute to team goals by maintaining a high standard of accuracy, organization, and timeliness in all administrative and operational duties.
• Participate in departmental quality programs and process improvement initiatives designed to enhance efficiency and client satisfaction.
• Develop hands-on experience with industry-standard claims management systems and administrative workflows within the insurance and claims processing sector.
• Gain exposure to the full claims lifecycle, including initial claim intake, documentation management, payment processing, and client communication.
• Support a collaborative team environment focused on mutual support, client-centered service, and adherence to Sedgwick’s high operational standards.
• Build foundational skills in insurance operations, compliance, documentation control, and customer service within a globally recognized, award-winning organization.
• Contribute to the company’s mission of helping people navigate unexpected events through reliable, compassionate, and efficient administrative support.
• Operate in a telecommuting capacity while maintaining full engagement with team objectives, communication protocols, and performance expectations.
• Position yourself for future career advancement within Sedgwick by demonstrating proficiency, initiative, and commitment to excellence in claims administration.
• Experience a company culture recognized by Newsweek as one of America’s Greatest Workplaces, certified as a Great Place to Work®, and ranked by Fortune among the Best Workplaces in Financial Services & Insurance.

🎯 Requirements

• Proficiency in data entry and accurate recordkeeping within claims management systems
• Strong organizational skills with the ability to manage multiple administrative tasks simultaneously
• Experience with office equipment including fax machines, copiers, and document filing systems
• Effective verbal and written communication skills for handling client inquiries and documentation
• Ability to follow detailed instructions and comply with compliance and confidentiality standards
• Reliable internet connection and quiet workspace for telecommuting

🏖️ Benefits

• Telecommuting flexibility with full-time remote work options
• Career growth opportunities within a company that prioritizes internal advancement
• Recognition as part of a Newsweek America’s Greatest Workplace and Fortune Best Workplace in Financial Services & Insurance
• Supportive, caring workplace culture focused on employee well-being and work-life balance

Skills & Technologies

Onsite

Degree Required

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Sedgwick Claims Management Services, Inc.

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About Sedgwick Claims Management Services, Inc.

Sedgwick is a global provider of technology-enabled risk, benefits and integrated business solutions, primarily handling insurance claims, managed care, absence and disability, and productivity management for employers, carriers, and administrators. The company processes millions of claims annually across workers' compensation, property, casualty, disability, and other lines, leveraging analytics and digital platforms to improve outcomes, reduce costs, and enhance customer and employee experiences.

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