Job Overview
Location
US - Remote
Job Type
Full-time
Category
Operations
Date Posted
July 1, 2026
Full Job Description
đź“‹ Description
- • As a Claims Resolution Adjuster II at Allstate, you will investigate automobile accidents involving single or multiple vehicles resulting in property damage and/or bodily injury, working remotely from your home to assess coverage, liability, and damages while delivering exceptional customer service.
- • Your day-to-day responsibilities include communicating with customers via phone, email, and text; investigating claims by reviewing damage and interpreting policies; negotiating fair settlements with claimants, vendors, and third-party carriers; utilizing estimate tools and settlement platforms; and maintaining accurate, timely documentation in the claims system.
- • You will join a team at Allstate, a company with over 90 years of innovation in protecting families, known for leadership in pricing sophistication, telematics, and device and identity protection, where you’ll embody the Claims Culture by caring, empowering, and restoring customers through compassion and commitment.
- • In this role, you will develop expertise in claims investigation, negotiation, and customer service while sharpening critical thinking and problem-solving skills, with opportunities for career advancement through training and Allstate’s Total Rewards package supporting continuous development.
🎯 Requirements
- • 2+ years of claims adjusting experience determining liability
- • Claims investigation and negotiation experience
- • Proficient communication skills, especially over the phone, to establish rapport and assess claims accurately
- • Strong critical thinking and problem-solving skills to evaluate and negotiate injury claims successfully
- • Experience with liability investigations, coverage determination, property damage, inspection methods, rental, and liability resolution
- • Ability to obtain and maintain required adjuster and/or appraiser license within 60 days of hire, including passing a Department of Labor background check
🏖️ Benefits
- • Technology bundle including laptop, monitors, headset, keyboard, and mouse for remote work
- • Monthly connectivity reimbursement of $80 to offset internet costs
- • Eligibility for a $1,000 Licensing Sign-on Bonus if you hold applicable active licenses (e.g., Home Resident Property & Casualty, DHS Florida/Texas, Appraiser License)
- • Comprehensive benefits package from Day 1, including healthcare, 401K/pension, education reimbursement, and time off policies supporting work/life balance
- • Initial and ongoing training to ensure proficiency in the role and support career advancement
- • Flexibility in scheduling and a time off policy that promotes work/life balance
Skills & Technologies
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About The Allstate Corporation
The Allstate Corporation is a publicly traded insurance holding company headquartered in Northfield Township, Illinois. Through subsidiaries, it offers personal property, casualty, life, and health insurance, roadside assistance, and financial services across the United States and Canada. Founded in 1931 as part of Sears, Roebuck and Co., it became independent in 1993 and now serves approximately 16 million households. Allstate distributes products via exclusive agents, independent agencies, direct-to-consumer channels, and online platforms, underwriting risks through brands such as Allstate, Encompass, and Esurance, while also investing in technology-driven ventures like Arity and Allstate Identity Protection.
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