Job Overview
Location
Home-Based - GBR
Job Type
Full-time
Category
Operations
Date Posted
March 27, 2026
Full Job Description
đź“‹ Description
- • As an Operations Manager at Capita plc, you will play a critical role in ensuring the seamless delivery of HR Admin and Payroll services to educational institutions across the UK, directly supporting schools, academy trusts, and local authorities in maintaining compliant, accurate, and timely workforce operations that underpin the education sector’s stability and effectiveness.
- • You will lead and optimise the performance of HR and payroll service delivery, driving continuous improvement in service quality, workforce capability, and system efficiency while ensuring full adherence to statutory requirements, contractual obligations, and internal policies—making your role essential to the operational integrity of Capita Education’s client-facing services.
- • Your day-to-day responsibilities will include assessing market and regulatory changes to proactively identify opportunities for enhancing service quality, workforce management, and system capabilities, ensuring the team remains agile and responsive to evolving client needs in the education sector.
- • You will lead and manage the workforce strategy by ensuring team members possess the necessary skills, knowledge, and customer-focused mindset, while monitoring performance targets against KPIs and quality standards to guarantee consistent, high-quality service delivery across all HR and payroll functions.
- • You will facilitate regular team engagement through monthly team meetings, daily and weekly check-ins with Team Leaders, providing support, direction, and performance oversight to maintain alignment, motivation, and accountability across distributed teams.
- • You will provide expert support on complex payroll and system queries, leveraging in-depth knowledge of payroll processes and varying terms and conditions across education clients to determine correct actions and escalate to the appropriate technical or operational teams when needed.
- • You will maintain end-to-end oversight of all active onboarding projects, managing progress, mitigating risks, and ensuring clear client communication, while participating in internal project calls to coordinate efforts and liaise with clients as required.
- • You will ensure that all Local Authority and locally agreed changes to Terms and Conditions are accurately interpreted, implemented on time, communicated to relevant teams, and applied in full compliance with statutory and contractual requirements, minimising risk and ensuring audit readiness.
- • You will attend and actively participate in client review meetings, ad hoc engagements, and client events—both virtual and face-to-face—while supporting the People Partnering Team in delivering joint training sessions to clients, strengthening relationships and service transparency.
- • You will operate in a high-pressure environment, demonstrating resilience and effective prioritisation to manage competing demands, tight deadlines, and sensitive employee queries with empathy and professionalism.
- • You will bring essential payroll expertise and a proven ability to manage complex HR administrative processes, with desirable experience in the educational sector enabling faster integration and deeper client understanding.
- • You will exhibit strong time management skills, consistently meeting deadlines and balancing multiple priorities while maintaining a supportive, empathetic approach when colleagues or clients reach out with payroll or HR-related concerns.
- • You will embrace a collaborative mindset, willingly supporting cross-functional projects and ad-hoc tasks to contribute to team success and organisational agility.
- • You will join Capita Education, a trusted partner to schools, academy trusts, and local authorities, delivering specialist HR and payroll expertise that ensures every child and young person benefits from a safe, well-supported educational environment backed by efficient back-office operations.
- • You will be part of a purpose-driven organisation where Capita’s partnership with Entrust—a joint venture with Staffordshire County Council—has been improving educational outcomes since 2013, giving you the opportunity to contribute to meaningful social impact through excellence in education and skills support services.
- • In this role, you will develop advanced leadership and operational management skills in a regulated, client-focused environment, gaining deep expertise in education-sector payroll, HR compliance, and workforce strategy that will significantly enhance your career trajectory in operations, HR, or public sector management.
- • You will achieve tangible impact by ensuring service compliance, improving client satisfaction, and enabling educational institutions to focus on their core mission of teaching and learning, knowing their HR and payroll functions are reliably managed.
🎯 Requirements
- • Essential: Proven payroll background with in-depth knowledge of payroll processes, statutory requirements, and varying terms and conditions across client groups.
- • Essential: Ability to perform effectively in a high-pressure environment, managing competing priorities, tight deadlines, and sensitive employee or client queries with resilience and professionalism.
- • Essential: Strong time management and organisational skills, with a track record of meeting deadlines and prioritising tasks efficiently in complex operational settings.
- • Desirable: Experience working within the educational industry, including familiarity with school, academy trust, or local authority HR and payroll structures.
- • Desirable: Experience in workforce strategy, team leadership, or performance management, including setting KPIs, monitoring team performance, and fostering a customer-focused culture.
- • Desirable: Experience supporting onboarding projects, managing client relationships, or participating in client engagement events and training sessions.
🏖️ Benefits
- • Competitive basic salary of up to £60,000 per annum, dependent on experience and qualifications.
- • Generous holiday entitlement of 23 days per year, rising to 27 days with service, plus the option to purchase additional leave.
- • Access to a paid volunteering day each year to support Capita’s charity partners or a cause of your choice, promoting purpose-driven engagement.
- • Comprehensive benefits package including auto-enrolment company pension, life assurance, cycle-to-work scheme, 15 weeks’ fully paid maternity/adoption/shared parental leave, and two weeks’ paternity pay.
- • Voluntary benefits tailored to lifestyle needs, such as retail and leisure discounts, health and wellbeing programmes, travel incentives, and technology offers.
- • Access to Employee Network Groups that foster inclusion, diversity, and colleague connection across all strands of identity and experience.
Skills & Technologies
Onsite
About Capita plc
Capita plc is a UK-based business process outsourcing and professional services company. It provides customer management, administration, and consulting services to central and local government, defence, education, transport, and private-sector clients. Capita operates in technology, people, and business process solutions, handling functions such as customer service, HR, finance, and digital transformation. The company manages large-scale contracts, including health assessments, learning services, and emergency response systems. Founded in 1984 and headquartered in London, Capita employs tens of thousands across the UK and internationally, delivering managed services and technology-enabled solutions to improve operational efficiency and public service outcomes.
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