Job Overview
Location
Remote in US
Job Type
Full-time
Category
HR & Recruiting
Date Posted
July 10, 2026
Full Job Description
đź“‹ Description
- • As a Claims Service Center Associate, you will be the first point of contact for policyholders, agents, and claimants when a loss occurs.
- • You'll make an immediate impact by providing empathetic, high-quality service, accurately reporting new claims, answering claim-related questions, and helping customers navigate the claims process during challenging situations.
- • In this fast-paced role, you'll investigate inquiries, verify coverages, coordinate services such as rental vehicles and towing, and resolve issues through efficient, customer-focused solutions.
- • Working closely with the Claims team, you'll help deliver a seamless claims experience while maintaining accurate documentation and contributing to continuous process improvements.
- • Essential Functions:
- • Handle First Notice of Loss (FNOL) calls and emails, ensuring accurate claim intake and setup.
- • Review new claim submissions and gather missing information when needed.
- • Determine when claims require escalation and route to appropriate Claims team members.
- • Follow up with agencies, policyholders, and claimants to complete incomplete claim reports.
- • Review after-hours vendor submissions for accuracy, completeness, and duplicate prevention.
- • Respond to claim inquiries from agents, policyholders, and claimants.
- • Provide information on claim status, adjuster contacts, body shop options, and other claim-related questions.
- • Resolve customer inquiries directly or route complex issues based on established guidelines.
- • Evaluate after-hours service requests and conduct outbound follow-up as needed.
- • Document claim activity, customer interactions, and resolutions within the claim system.
- • Ensure photos, receipts, and other supporting documentation are attached to the correct claim files.
- • Partner with Claims team members to resolve issues and support a positive customer experience.
- • Identify and report system or process issues to appropriate support teams.
- • Collaborate on process improvements that enhance service quality and support department KPIs.
- • Monitor personal performance metrics and implement improvement strategies with leadership support.
🎯 Requirements
- • High school diploma or equivalency
- • Associate degree preferred
- • Two years of business or insurance experience, preferably claims, claim support or customer service experience
- • Inbound call center experience preferred
- • Insurance, customer service coursework, or designations preferred
🏖️ Benefits
- • Competitive salary range based on geographic location
- • Comprehensive rewards package (visit www.emcinsurance.com/careers for details)
- • Tobacco-free work environment
Skills & Technologies
See exactly how your profile matches this role — strengths, skill gaps, and what to do about them.
About EMC Insurance Companies
EMC Insurance Companies is a leading provider of commercial insurance, offering a comprehensive range of products and services to businesses of all sizes. With a strong focus on customer service and risk management, EMC partners with independent agents to deliver tailored solutions that meet the unique needs of each client. Their offerings include property, casualty, workers' compensation, and umbrella insurance, backed by a commitment to financial strength and stability. EMC is dedicated to helping businesses protect their assets, manage risks effectively, and achieve their growth objectives through reliable insurance coverage and expert guidance. They strive to be a trusted advisor and partner in their clients' success.
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