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Client Account Manager

MCA Connect, LLC

Job Overview

Location

Remote

Job Type

Full-time

Full Job Description

📋 Description

• As a Client Account Manager at MCA Connect, you will serve as the primary strategic liaison between the company and its manufacturing clients, driving long-term value by aligning Microsoft Business Applications and Azure Data & AI solutions with clients’ operational and financial goals. This role is critical to sustaining and expanding MCA Connect’s reputation as a trusted advisor in the manufacturing technology space, directly contributing to client retention, satisfaction, and revenue growth through deep industry insight and solution expertise.
• You will manage a portfolio of enterprise manufacturing clients, conducting regular business reviews to assess solution performance, identify optimization opportunities, and uncover unmet needs that can be addressed through additional services or technology enhancements. Your day-to-day includes preparing and delivering executive-level presentations, coordinating cross-functional internal teams (including solution architects, delivery leads, and technical consultants) to ensure seamless execution, and acting as the voice of the client internally to influence product and service roadmaps.
• You will proactively monitor client health metrics, usage patterns, and satisfaction indicators to anticipate risks and opportunities, developing tailored account plans that outline short- and long-term objectives, success criteria, and resource allocation. This involves negotiating renewals, scoping expansion opportunities, and managing contract lifecycle processes in close collaboration with legal and finance teams.
• You will stay current on evolving manufacturing industry trends, Microsoft technology roadmaps, and competitive offerings to position MCA Connect as an innovative thought leader. This includes participating in industry events, contributing to thought leadership content, and sharing insights with both clients and internal teams to drive continuous improvement in solution relevance and effectiveness.
• You will partner closely with the sales and delivery teams to ensure a seamless transition from pre-sales to post-sales engagement, ensuring that promises made during the sales cycle are fulfilled and exceeded during implementation and ongoing support. Your role bridges the gap between technical delivery and business outcomes, ensuring clients realize measurable ROI from their investments.
• You will contribute to the continuous improvement of MCA Connect’s client engagement framework by providing feedback on processes, tools, and methodologies based on frontline experience, helping to refine best practices that enhance scalability and consistency across the client base.
• MCA Connect is a fifteen-time Microsoft Partner of the Year and three-time Inc. Best Workplaces award winner, recognized for its deep expertise in Microsoft Business Applications and Azure Data & AI solutions tailored specifically for manufacturers. The company fosters a culture of innovation, collaboration, and technical excellence, where employees are empowered to grow their expertise and make a tangible impact on the success of industrial clients across the United States.
• The Client Account Management team operates as a strategic pillar within MCA Connect’s go-to-market engine, working in tight alignment with sales, delivery, and technology practice leads to ensure clients receive holistic, outcome-focused solutions. This team is known for its high level of accountability, client-centric mindset, and ability to translate complex technical capabilities into clear business value.
• In this role, you will develop advanced expertise in manufacturing industry dynamics, Microsoft enterprise technologies, and strategic account management methodologies. You will gain experience advising C-suite and operations leaders on digital transformation initiatives, positioning yourself as a trusted advisor capable of influencing multi-million-dollar technology investments.
• You will have the opportunity to shape the future of MCA Connect’s client engagement model by contributing to the evolution of its value-based selling and outcome-driven service frameworks, potentially paving the way for advancement into senior account leadership, practice management, or regional director roles within the organization.

🎯 Requirements

• Bachelor’s degree in Business, Engineering, Supply Chain, or a related field; MBA or equivalent advanced degree preferred
• Minimum 5 years of experience in account management, client success, or consulting roles within the manufacturing, industrial, or enterprise technology sectors
• Proven track record of managing and growing enterprise client relationships, including experience with contract renewals, upselling, and cross-selling of complex technology solutions
• Deep familiarity with Microsoft Business Applications (Dynamics 365 Finance & Supply Chain, Power Platform) and/or Azure Data & AI services is strongly preferred
• Excellent communication, presentation, and interpersonal skills, with demonstrated ability to engage C-level stakeholders and translate technical concepts into business value
• Strong analytical and problem-solving abilities, with experience using data to inform account strategy, measure client health, and identify growth opportunities

🏖️ Benefits

• Comprehensive health, dental, and vision insurance plans with employer contribution
• 401(k) retirement plan with company matching contributions
• Generous paid time off (PTO) policy including holidays, vacation, and sick leave
• Professional development stipend and support for certifications (e.g., Microsoft, PMP, industry-specific)
• Remote-first work environment with flexible scheduling and technology stipend for home office setup
• Access to internal knowledge sharing platforms, mentorship programs, and leadership development initiatives
• Regular team-building events, virtual social gatherings, and annual company-wide gatherings fostering a strong sense of community
• Recognition programs celebrating employee contributions, including awards tied to client success, innovation, and living company values

Skills & Technologies

Azure

Remote

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MCA Connect, LLC

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About MCA Connect, LLC

MCA Connect is a U.S.-based technology consultancy specializing in Microsoft Dynamics 365 and Azure solutions for manufacturers, distributors, and energy companies. Founded in 1998 and headquartered in Dallas, Texas, the firm delivers industry-specific ERP, CRM, data analytics, and cloud services through advisory, implementation, and managed-services engagements. Its consultants combine vertical process expertise with Microsoft technologies to modernize operations, increase visibility, and reduce costs for mid-market and enterprise clients across North America.

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