Job Overview
Location
Work From Home (HB)
Job Type
Full-time
Category
Operations
Date Posted
May 5, 2026
Full Job Description
đź“‹ Description
- • Serve as a point of contact for clients in conjunction with Client Managers and provide administrative assistance to support business retention and client satisfaction.
- • Day-to-day responsibilities include responding to client questions, facilitating resolutions to concerns, running client-specific reports, and supporting Client Managers with administrative tasks.
- • May involve client-facing duties such as preparing and delivering employee meeting presentations, participating in benefit fairs, and attending quarterly and renewal meetings with client managers.
- • Work within Luminare Health, a purpose-driven organization under Health Care Service Corporation (HCSC), which invests in employee development and fosters rewarding careers through curated growth plans.
- • Opportunity to develop expertise in employee benefit plans, federal regulations (ERISA, COBRA, HIPAA, PPACA), and self-funded health plans while building strong client relationships and administrative proficiency.
🎯 Requirements
- • High school diploma or GED equivalent required
- • Minimum 3 years of previous experience in a Third-Party Administrator or health insurance environment
- • Client-facing, outside vendor, and member-facing experience
- • Knowledge and understanding of benefit-related federal laws (ERISA, COBRA, HIPAA, PPACA, etc.)
- • Thorough understanding of self-funding and employee benefit plans
- • Proficiency with Word, Excel, PowerPoint, Access, and Outlook
- • Excellent written and verbal communication skills, exceptional organizational skills
- • Analytical, problem-solving, reading comprehension, creative decision-making, mathematical ability, and time management skills
- • Ability to travel as required (10%-20%)
🏖️ Benefits
- • Health and wellness benefits
- • 401(k) savings plan
- • Pension plan
- • Paid time off and paid parental leave
- • Disability insurance and supplemental life insurance
- • Employee assistance program
- • Paid holidays
- • Tuition reimbursement
- • Annual incentive bonus plan (subject to plan terms and conditions)
Skills & Technologies
About Health Care Service Corporation
Health Care Service Corporation is the largest customer-owned health insurer in the United States, operating Blue Cross and Blue Shield plans in Illinois, Montana, New Mexico, Oklahoma, and Texas. It provides medical, dental, vision, life, and disability coverage to nearly 17 million members through individual, employer, and government programs. The company emphasizes community health investments, digital services, and value-based care initiatives. Founded in 1936 and headquartered in Chicago, HCSC is licensed as a mutual legal reserve company and governed by its policyholders.
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