Client Delivery Manager

R1 RCM Inc.

Job Overview

Location

Remote, USA

Job Type

Full-time

Full Job Description

📋 Description

• Maintain an up-to-date understanding of the organization’s products, services, and client delivery policies to ensure accurate client interactions.
• Build and sustain long-term client relationships through consistent communication and timely resolution of issues using tailored alternate solutions.
• Serve as the primary point of contact for clients, acting as the central communication link between clients and internal teams including Operations, Client Success, and other service lines.
• Deliver and create all standard and ad hoc client-facing reports based on specific client needs, utilizing Excel and Power BI for data visualization and presentation.
• Compile, analyze, and convey numerical or statistical data using pivot tables, graphs, spreadsheets, and other analytical tools to support client decision-making.
• Manage client meeting schedules and agendas aligned with project scope agreements, including preparation, QA, and validation of meeting decks in coordination with Client Success.
• Coordinate with Operations to gather subject matter expert (SME) input and ensure deliverables from vendor management companies are met.
• Ensure all client-specific protocol documentation is current, regularly reviewed, and properly maintained by the Client Deliver Senior Associate.
• Monitor client health through KPIs in collaboration with Cloud team members to identify and escalate potential client detractors proactively.
• Communicate all client risk issues to designated leadership teams to safeguard customer success and mitigate potential disruptions.
• Manage client expectations and consistently follow through on all commitments to maintain trust and satisfaction.
• Verify and communicate account-level auditing and integrity issues directly to clients to ensure transparency and compliance.
• Support implementation project management under leadership direction, contributing to project timelines and deliverables.
• Promote a supportive and positive team culture aligned with company values and contribute ideas to advance internal team initiatives.
• Work in a remote, quiet, climate-controlled environment with extended computer usage as the primary mode of work.
• Adhere to all company policies regarding equal employment opportunity and workplace conduct.

🎯 Requirements

• Minimum of 5 years of professional experience
• Bachelor’s degree (or equivalent experience in lieu of a degree)
• Proficiency in Excel and Power BI for data analysis and reporting
• Proven ability to manage client relationships and resolve issues with tailored solutions
• Strong coordination skills across cross-functional teams including Operations and Client Success
• Experience in client-facing reporting and presentation preparation

🏖️ Benefits

• Annual bonus plan with a target of 10.00%
• Competitive benefits package including healthcare
• Remote work environment with flexible scheduling
• Opportunities for career growth and continuous learning

Skills & Technologies

Remote

Degree Required

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R1 RCM Inc.

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About R1 RCM Inc.

R1 RCM Inc. provides technology-driven revenue cycle management services to hospitals, health systems, and physician groups across the United States. The company offers end-to-end solutions spanning patient registration, coding, billing, claims processing, denial management, and collections, supported by analytics, automation, and outsourced staffing. Its cloud-based platform integrates with electronic health records to improve cash flow, reduce administrative costs, and ensure compliance with evolving healthcare regulations, serving a diverse client base that includes large health systems and academic medical centers.

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