Client Engagement Manager

Aderant Holdings, Inc.

Job Overview

Location

Remote - United States

Job Type

Full-time

Full Job Description

📋 Description

• As a Client Engagement Manager at Aderant Holdings, Inc., you will play a pivotal role in ensuring the successful delivery of technology solutions to law firms and professional services organizations, directly contributing to client satisfaction, retention, and the company’s mission to modernize the legal industry through innovative software. Your leadership will bridge the gap between client needs and internal execution, making you a critical driver of project success and long-term partnerships.
• You will oversee the end-to-end execution of client engagements, including project planning, resource allocation, budget monitoring, and timeline management, ensuring that all deliverables are completed on schedule, within scope, and aligned with revenue and cost projections while maintaining the highest standards of client acceptance and satisfaction.
• Day to day, you will lead and develop a team of project managers and client-facing professionals, providing coaching, performance feedback, and career development guidance to build a high-performing, collaborative unit capable of managing complex, multi-stakeholder implementations across diverse legal and professional services environments.
• You will serve as the primary liaison between clients and internal teams (including sales, product, implementation, and support), facilitating clear communication, resolving conflicts, aligning priorities, and acting as a mediator to ensure seamless coordination and timely issue resolution throughout the project lifecycle.
• You will conduct regular budget analysis and labor planning, tracking financial performance against forecasts, identifying variances early, and implementing corrective actions to protect profitability while ensuring resource efficiency and client value.
• You will monitor and report on project health metrics, including milestone completion, risk exposure, client satisfaction scores, and acceptance criteria, using data-driven insights to inform executive leadership and drive continuous improvement in delivery processes.
• You will partner with HR and functional leaders to recruit, onboard, train, and retain top talent for the client engagement function, establishing clear role expectations, performance standards, and succession plans to strengthen organizational capability.
• You will contribute to the refinement of engagement methodologies, best practices, and standardized workflows by sharing lessons learned from completed projects, helping to institutionalize knowledge and elevate the maturity of Aderant’s delivery model across global teams.
• You will operate within a mission-driven, innovative culture that values personal growth, collaboration, and integrity—where your work directly supports Aderant’s vision to empower law firms with technology that enhances efficiency, profitability, and client service in an evolving legal landscape.
• In this role, you will develop advanced expertise in enterprise software implementation, client relationship management at the executive level, cross-functional leadership, and financial stewardship—positioning yourself for senior leadership opportunities in professional services, technology delivery, or client success within Aderant or the broader legal tech industry.

🎯 Requirements

• Proven experience managing client-facing technology implementation projects in professional services, software, or legal technology environments, with direct responsibility for budget, timeline, and client satisfaction outcomes.
• Demonstrated ability to lead, mentor, and develop teams of project managers or client service professionals, including performance management, coaching, and talent development.
• Strong financial acumen with experience in budget forecasting, cost tracking, labor planning, and financial reporting to ensure project profitability and alignment with corporate objectives.
• Excellent communication and interpersonal skills, with the ability to act as a trusted advisor and mediator between clients and internal stakeholders, resolving conflicts and aligning priorities under pressure.
• Familiarity with enterprise software systems (e.g., practice management, billing, document management) and implementation methodologies commonly used in law firms or professional services organizations.
• Bachelor’s degree in Business Administration, Management, Information Systems, or a related field; PMP or equivalent certification preferred but not required.

🏖️ Benefits

• Comprehensive health, dental, and vision insurance plans with flexible spending accounts and wellness programs designed to support employee and family well-being.
• Generous paid time off (PTO) policy, including vacation, sick leave, and company holidays, plus additional time off for volunteering and personal development.
• 401(k) retirement plan with company matching contributions to help you build long-term financial security.
• Professional development stipend and access to LinkedIn Learning, internal training programs, and tuition reimbursement for career growth and skill enhancement.
• Remote work flexibility within the United States, enabling work-life balance while collaborating with a global team across time zones.
• Employee Assistance Program (EAP) offering confidential counseling, legal and financial consultation, and support services for personal and professional challenges.

Skills & Technologies

Remote

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Aderant Holdings, Inc.

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About Aderant Holdings, Inc.

Aderant Holdings, Inc. provides legal practice management software for law firms and corporate legal departments worldwide. Its integrated suite covers financial management, time and billing, case management, document management, business intelligence, and compliance. The company serves large, mid-size, and boutique law firms, helping them improve operational efficiency, profitability, and client service. Founded in 1978 and headquartered in Atlanta, Georgia, Aderant supports clients across North America, Europe, and Asia-Pacific through direct offices and a network of resellers.

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