Client Integration Enablement Specialist (Clinical Informatics) #4783

GRAIL, Inc.

Job Overview

Location

Remote - USA

Job Type

Full-time

Full Job Description

📋 Description

• Lead end-to-end client integration onboarding for healthcare systems, digital health companies, and provider organizations seeking to adopt Galleri’s early cancer detection test through clinical workflow integrations.
• Serve as the primary point of contact for clients during integration activation, coordinating with clinical, technical IT, and operational teams to ensure seamless adoption of Galleri ordering and results workflows.
• Execute and manage integrations with major healthcare platforms including Epic (Aura), Athena, Quest Diagnostics, point-to-point HL7 interfaces, and other laboratory information systems.
• Translate complex clinical and technical requirements between healthcare providers, IT departments, and internal GRAIL teams to align integration specifications with real-world clinical workflows.
• Develop and maintain integration documentation, standard operating procedures, and training materials to support consistent, scalable deployment across diverse client environments.
• Troubleshoot and resolve integration issues post-deployment, working closely with engineering, data, and customer success teams to ensure uninterrupted service and data accuracy.
• Collaborate with product and clinical teams to provide feedback from client integrations that inform future platform enhancements and workflow optimizations.
• Conduct virtual and in-person client meetings to demonstrate integration capabilities, gather requirements, and provide ongoing support throughout the integration lifecycle.
• Ensure all integrations comply with healthcare regulations, data privacy standards, and clinical best practices for laboratory reporting and electronic health record (EHR) connectivity.
• Track integration progress using internal project management tools, maintaining timelines, milestones, and client satisfaction metrics for each deployment.
• Support the expansion of GRAIL’s integration portfolio by identifying new partner platforms and evaluating technical feasibility for future integration pathways.
• Participate in cross-functional initiatives to improve integration efficiency, reduce time-to-live, and enhance client experience across the entire customer journey.
• Represent GRAIL in client-facing technical discussions, maintaining a professional, solution-oriented approach while upholding the company’s mission to detect cancer early.
• Travel occasionally to GRAIL offices or client sites to conduct on-site integration support, training, or team collaboration events as required.

🎯 Requirements

• Proven experience managing healthcare technology integrations, particularly with EHR systems such as Epic, Athena, or Quest Diagnostics
• Strong understanding of HL7 messaging standards and clinical data exchange protocols in laboratory and healthcare settings
• Demonstrated ability to translate between clinical workflows and technical IT requirements for healthcare providers
• Experience working in a fast-paced, cross-functional environment with engineering, product, and customer success teams
• Excellent communication and stakeholder management skills with a track record of leading client-facing implementation projects
• Ability to manage multiple integration projects simultaneously while maintaining attention to detail and compliance standards

🏖️ Benefits

• Remote work flexibility with the ability to work from any U.S. location
• Occasional travel opportunities to GRAIL offices or client sites for team collaboration and support
• Participation in a mission-driven organization focused on early cancer detection and transforming cancer care
• Access to a multi-disciplinary team of scientists, engineers, and physicians advancing cutting-edge healthcare technology

Skills & Technologies

Remote

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GRAIL, Inc.

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About GRAIL, Inc.

GRAIL develops multi-cancer early-detection blood tests using high-intensity sequencing, population-scale clinical trials, and machine learning. Its Galleri test screens for over 50 cancers from a single blood draw, aiming to shift diagnosis from late-stage symptoms to early, treatable stages. The company conducts large prospective studies, partners with health systems, and pursues FDA approval to integrate screening into routine care. Founded in 2016 as a spin-out from Illumina, GRAIL operates laboratories in the United States and the United Kingdom and focuses on evidence generation, regulatory science, and equitable test access.

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