Job Overview
Location
Remote - Indiana
Job Type
Full-time
Category
HR & Recruiting
Date Posted
May 22, 2026
Full Job Description
đź“‹ Description
- • The Client Relationship Manager III is a strategic, client-facing role responsible for optimizing commercial fleet operations for national clients, driving growth and retention through strong operational partnerships.
- • Day-to-day responsibilities include serving as the primary point of contact for assigned national clients, delivering high-touch white-glove service, developing and maintaining client programs and SOPs, leading client and cross-functional calls, proactively communicating operational updates, coordinating resolution of critical issues, monitoring customer satisfaction, reviewing processes for improvement, and ensuring adherence to performance metrics and reporting standards.
- • The role is part of Cox Automotive’s Customer Care Group, which supports iconic brands like Autotrader, Kelley Blue Book, vAuto, and Manheim, operating within a people-centered atmosphere focused on transforming how the world buys, owns, sells, or uses cars.
- • In this role, the individual can develop deep expertise in fleet operations, strengthen client advisory and leadership skills, gain experience in process optimization and data-driven decision-making, and contribute directly to client retention and business growth while building cross-functional influence across a national scale.
🎯 Requirements
- • Strong operational expertise with the ability to serve as a trusted advisor to clients
- • Demonstrated leadership skills, including the ability to lead client-facing discussions and cross-functional teams
- • Proven ability to manage complex client relationships and deliver high levels of customer satisfaction
- • Experience developing and maintaining programs, processes, and SOPs within an operational environment
- • Strong problem-solving skills with the ability to quickly and effectively resolve client issues
- • Excellent communication skills, with a proactive and transparent approach to client engagement
- • Ability to analyze operational performance, identify gaps, and recommend process improvements
- • Experience working with data, financial considerations, and technology to support operational and client success
🏖️ Benefits
- • Flexible vacation policy allowing employees to take as much paid time off as deemed consistent with duties and company needs
- • Seven paid holidays throughout the calendar year
- • Up to 160 hours of paid wellness time annually for personal or family wellness
- • Additional paid time off for bereavement, voting, jury duty, volunteering, military service, and parental leave
- • Health care insurance (medical, dental, vision), retirement planning (401(k)), and paid days off (sick leave, parental leave, flexible vacation/wellness days, and/or PTO)
Skills & Technologies
About Cox Enterprises, Inc.
Cox Enterprises is a privately held global conglomerate headquartered in Atlanta, Georgia. Founded in 1898, it operates through three primary divisions: Cox Communications, the third-largest U.S. cable television and broadband provider; Cox Automotive, offering digital and physical services for vehicle remarketing; and Cox Media Group, encompassing broadcast television, radio, newspapers, and digital platforms. The company also has clean-tech and sustainable innovation investments through Cox Cleantech. Family-owned and committed to corporate responsibility, Cox focuses on environmental sustainability, community engagement, and employee ownership while serving millions of consumers and businesses across telecommunications, automotive services, and media markets.
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