Job Overview
Location
US - Remote
Job Type
Full-time
Category
HR & Recruiting
Date Posted
April 15, 2026
Full Job Description
đź“‹ Description
- • The Client Service Associate (Level 1) at WEX Inc. plays a critical role in supporting client accounts from implementation through ongoing administration, acting as a key liaison between internal teams and client contacts under the guidance of Sr./Strategic/Principal Client Service Managers.
- • Day-to-day responsibilities include assisting with project management, reviewing client materials for accuracy and compliance, managing client communications via email, phone, and virtual meetings, documenting tasks in internal systems, escalating risks when deliverables are at risk, and supporting audits and technical issue resolution.
- • The role involves proactive communication of account status, identifying training needs, suggesting process improvements, and ensuring timely completion of projects under pressure while maintaining high service standards.
- • WEX Inc. is a leading provider of payment processing and business solutions, with a strong focus on employee benefits administration; the Client Service team ensures seamless client delivery and operational excellence across client lifecycle stages.
- • In this role, you will develop deep expertise in employee benefits administration, strengthen client relationship management skills, gain experience in cross-functional coordination, and build a foundation for advancement into senior client service or account management positions.
🎯 Requirements
- • Minimum 1-3 years of experience in the employee benefits or benefits administration industry
- • Bachelor’s degree or equivalent related field experience
- • Proven ability to support client relationships and deliver exceptional service
- • Excellent verbal and written communication skills for technical and business audiences
- • Strong problem-solving and analytical skills with a focus on root cause resolution
- • Experience coordinating cross-functional teams to drive results and maintain seamless client delivery
🏖️ Benefits
- • Comprehensive health, dental, and vision insurance plans
- • Retirement savings plan with company match
- • Paid time off and holidays
- • Health savings account (HSA) and flexible spending accounts (FSA)
- • Tuition reimbursement program
- • Life and disability insurance coverage
Skills & Technologies
About WEX Inc.
WEX Inc. is a global commerce platform headquartered in Portland, Maine, providing payment processing and business solutions across fleet, travel, and healthcare sectors. Founded in 1983, the company offers fuel cards, corporate payments, virtual cards, and benefits administration technology that simplifies complex transactions, enhances security, and delivers data-driven insights for businesses of all sizes. WEX serves customers in North America, South America, Asia-Pacific, and Europe, enabling efficient fleet operations, streamlined travel booking, and improved healthcare benefit management through innovative payment systems and software.
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