Job Overview
Location
Remote - United States
Job Type
Full-time
Category
Customer Support
Date Posted
June 20, 2026
Full Job Description
đź“‹ Description
- • The Client Service Delivery Associate III supports Guardian’s mission by delivering exceptional, customer-focused service across phone, email, and chat channels, handling inquiries related to benefits, billing, eligibility, and claims while ensuring accurate, efficient, and timely resolutions.
- • Day to day, the role involves responding to customer inquiries via phone, email, and chat; assessing customer needs, identifying root causes, and determining appropriate solutions; navigating multiple systems to research inquiries and document interactions; building rapport while delivering positive experiences; collaborating with internal teams to resolve complex issues; and maintaining adherence to performance metrics such as AHT, adherence, quality, and VOC surveys.
- • The role is part of Guardian Life Insurance Company of America’s National Service Center, a collaborative team dedicated to inspiring well-being through supportive, flexible, and inclusive service, where employees report to a Team Leader and contribute directly to customer satisfaction and loyalty.
- • In this role, the individual can develop strong communication, problem-solving, and multi-system navigation skills; gain experience in insurance, dental, and disability products; build expertise in customer experience and compliance; and grow professionally through skill-building and leadership development opportunities within a purpose-driven organization.
🎯 Requirements
- • High School Diploma or equivalent
- • Ability to work across multiple communication channels (phone, email, chat)
- • Strong aptitude in math, computer proficiency, and ability to navigate multiple systems
- • Effective verbal and written communication skills
- • Ability to manage time, prioritize tasks, and maintain schedule adherence while balancing production and quality
- • Availability to work all call center shifts based on business need
- • Direct-wired internet connection with minimum 50 Mbps download / 10 Mbps upload
- • Ability to self-diagnose and troubleshoot technical issues
- • Proficient PC skills demonstrating efficient use of Windows applications (copy, cut, paste, toggle, etc.) and quick data input/retrieval while assisting customers
🏖️ Benefits
- • Support and flexibility to achieve professional and personal goals
- • Skill-building, leadership development, and philanthropic opportunities
- • Contemporary, supportive, flexible, and inclusive benefits and resources aligned with Guardian’s Purpose to inspire well-being
- • Access to company benefits via Guardian Life Insurance Company of America’s careers portal
- • Equal opportunity employer commitment with reasonable accommodations for disabilities and pregnancy-related conditions
Skills & Technologies
See exactly how your profile matches this role — strengths, skill gaps, and what to do about them.
About The Guardian Life Insurance Company of America
Guardian is a Fortune 250 mutual life insurer founded in 1860 and headquartered in New York City. It offers life, disability, dental, vision, and supplemental health insurance, along with retirement plans and investment products, to individuals, businesses, and institutions across the United States. The company operates through a network of financial representatives, brokers, and strategic partnerships. As a mutual insurer, Guardian is owned by its policyholders and focuses on long-term policyholder value rather than short-term shareholder returns.
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