Job Overview
Location
Home-Based - GBR
Job Type
Full-time
Category
Operations
Date Posted
May 2, 2026
Full Job Description
đź“‹ Description
- • The Client Services Manager role at Capita Pensions Solutions is pivotal in leading and nurturing relationships with key pension clients, ensuring satisfaction through proactive engagement and strategic collaboration.
- • Day-to-day responsibilities include supporting operations through active client management, communicating operational changes, managing change control notes, overseeing invoicing, attending client meetings, leading service instructions to delivery teams, managing escalations, and maintaining the Salesforce CRM system.
- • Capita Pension Solutions is a growing division within Capita plc focused on evolving its strategy and product offerings, with ambitious goals for 2026 and beyond, delivering market-leading pension services.
- • In this role, you will develop expertise in client relationship management within the pensions sector, strengthen project governance and invoicing skills, enhance communication and organisational abilities, and contribute to strategic client growth initiatives.
🎯 Requirements
- • DB Pensions knowledge
- • Experience of building strong relationships with external clients and internal stakeholders
- • Worked in a project-based environment including project governance and invoicing
- • Strong communication skills verbal and written
- • Strong attention to detail
- • Strong organisational skills
🏖️ Benefits
- • 23 days’ holiday (rising to 27) with the opportunity to buy extra leave
- • Company matched pension, life assurance, cycle2work scheme, 15 weeks’ fully paid maternity, adoption and shared parental leave, two weeks’ paternity pay
- • Voluntary benefits including retail, health & wellbeing, travel and technology discounts
- • Paid day off for volunteering with charity partners or a personal cause
- • Access to Employee Network Groups promoting diversity and inclusion
Skills & Technologies
About Capita plc
Capita plc is a UK-based business process outsourcing and professional services company. It provides customer management, administration, and consulting services to central and local government, defence, education, transport, and private-sector clients. Capita operates in technology, people, and business process solutions, handling functions such as customer service, HR, finance, and digital transformation. The company manages large-scale contracts, including health assessments, learning services, and emergency response systems. Founded in 1984 and headquartered in London, Capita employs tens of thousands across the UK and internationally, delivering managed services and technology-enabled solutions to improve operational efficiency and public service outcomes.
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