Job Overview
Location
United States (Remote)
Job Type
Full-time
Category
Operations
Date Posted
May 20, 2026
Full Job Description
đź“‹ Description
- • The Client Services Operations Support Representative II provides essential clerical support for Collections/Recovery Services, ensuring efficient processing of high-volume transaction-oriented tasks such as document handling, data entry, mail processing, and inbound client call management.
- • Day-to-day responsibilities include applying company and client-specific terminology and procedures to complete routine work, using judgment to follow established guidelines, referring non-standard issues to senior staff, and performing other duties as assigned to support business needs under general supervision.
- • As part of Machinify—a leading healthcare intelligence company formed after its 2025 acquisition of Performant—the role contributes to a mission-driven organization that delivers AI-powered payment integrity solutions to over 75 health plans, representing more than 170 million lives across the U.S.
- • The role offers opportunities to develop strong administrative, organizational, and customer service skills in a regulated healthcare environment, gain experience with enterprise systems, and build foundational expertise in collections and recovery operations within a growing health technology company.
🎯 Requirements
- • High school diploma or GED is required.
- • Minimum of 2 years relevant office clerical support experience required.
- • Ability to perform basic tasks in Microsoft Excel and Word programs independently and some intermediate activities with assistance.
- • Good problem-solving skills.
- • Good communication skills (written and verbal).
- • Fast and accurate typing and 10-key skills.
🏖️ Benefits
- • Medical, dental, and vision insurance options.
- • HSA/FSA options, life insurance coverage, and 401(k) savings plans.
- • Family/parental leave, paid holidays, and paid time off annually.
- • Access to reliable, secure high-speed Internet required for remote work (employee responsibility).
- • Opportunity to work for a government contractor with commitment to diversity, inclusion, and equal employment opportunity.
- • Reasonable accommodations available for qualified individuals with disabilities.
Skills & Technologies
About Performant Corporation
Performant Corporation provides technology-enabled recovery and analytics services to government and commercial clients. It identifies, analyzes, and recovers delinquent or defaulted assets and improper payments in healthcare, student lending, and government revenue programs. The company combines proprietary data matching, statistical modeling, and workflow technology with human expertise to improve recovery rates and reduce costs for payers. Founded in 1976 and headquartered in Livermore, California, Performant serves federal agencies, health insurers, and financial services organizations across the United States.
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