Client Strategy Operations Manager

Scale AI

Job Overview

Location

Remote

Job Type

Full-time

Full Job Description

📋 Description

• As a Client Strategy & Operations Manager at Scale Army Careers, you will be at the forefront of empowering fast-growth founders to scale their businesses effectively. This pivotal role is designed for individuals who possess a potent blend of strategic foresight, robust business acumen, and sharp commercial instincts. You will operate at the critical nexus of operations, revenue generation, and client strategy, acting as a trusted partner to our enterprise clients. Your primary objective will be to drive successful outcomes for these clients while simultaneously enhancing the profitability, scalability, and repeatability of Scale Army's engagements.
• You will be entrusted with a portfolio of high-value enterprise clients, serving as their dedicated strategic operations partner. This involves a deep dive into their business challenges, the meticulous shaping of tailored solutions, and the precise translation of high-level strategy into actionable execution plans. Your influence will extend across the entire client engagement lifecycle, from initial onboarding and growth phases through to maturity.
• A core component of your responsibility will be to own key revenue and retention levers within your client portfolio. This includes meticulous forecasting of revenue and margins, proactive management of account health, and identifying opportunities for expansion and renewal. Your success will directly impact the long-term value and sustainability of these client relationships.
• The ideal candidate will thrive in an environment where they can build and refine processes, rather than merely adhere to existing ones. You will be instrumental in diagnosing complex business problems, identifying operational risks and opportunities before they escalate, and designing innovative solutions that drive tangible results for our clients.
• You will foster deep, trusted relationships with founders and executives by gaining a comprehensive understanding of their unique business models, organizational structures, incentive systems, and inherent constraints. This intimate knowledge will enable you to provide strategic guidance that is both insightful and practical.
• Proactively identifying and mitigating operational risks is paramount. You will be expected to anticipate potential challenges within client engagements and develop preemptive strategies to ensure smooth operations and client satisfaction.
• Driving revenue and account growth will be a significant focus. You will collaborate on expansion opportunities, renewals, and the scoping of additional services, ensuring that Scale Army's value proposition is continuously maximized for each client.
• Accurate forecasting of revenue, margin, and retention across your portfolio is essential for strategic planning and resource allocation. You will leverage data and your business insights to create reliable projections.
• You will actively identify whitespace opportunities within client accounts, uncovering latent talent needs and operational gaps. Based on these insights, you will develop data-backed growth plans that align with both client objectives and Scale Army's service offerings.
• Supporting commercial proposals with compelling business cases and sound financial logic will be a key contribution, ensuring that new and expanded engagements are strategically sound and financially viable.
• Operating as a strategic operator means dissecting client go-to-market strategies, operational frameworks, delivery models, and organizational designs. You will lead Quarterly Business Reviews (QBRs) and strategic discussions with executive stakeholders, presenting findings and recommendations with clarity and conviction.
• You will be empowered to challenge existing assumptions, propose innovative alternatives, and defend your recommendations with robust data analysis. Your ability to navigate ambiguity, manage escalations with grace, and conduct complex conversations with calm, structured thinking will be critical to your success.
• Utilizing data as your operating system is fundamental. You will build and maintain essential forecasts, scorecards, and dashboards, leveraging tools like HubSpot, Google Sheets, and internal systems to provide clear visibility into performance metrics.
• Your insights and recommendations must be directly tied to key metrics that matter to both Scale Army leadership and our clients, demonstrating a clear return on investment and strategic impact.
• This role offers a clear growth path, starting with owning and scaling a portfolio of enterprise clients, progressing to leading a small team, and ultimately having the opportunity to build and shape the Deal Success & Client Operations function into a high-impact system that unifies client success, revenue performance, and operational excellence.
• If you are analytical, structured, commercially aware, and thrive in a fast-moving environment where you can build something impactful, this role is an exceptional opportunity to make a significant contribution.

🎯 Requirements

• Minimum of 4 years of experience in roles such as Business Operations, Strategy & Operations, Consulting, Go-to-Market (GTM) Strategy, Customer Strategy, or similar analytical and client-facing positions.
• Proven experience working within high-performing tech, SaaS, or growth-stage companies, or in consulting/strategy-led environments known for strong analytical rigor and client problem-solving.
• Demonstrated experience in smaller, fast-growing environments where you have actively built processes and structure, rather than just following them.
• Strong business intuition and the ability to quickly map and understand complex business models, identifying key levers for improvement.
• Financial acumen, including comfort with margins, unit economics, forecasting, and building defensible business cases.
• Executive presence and the ability to engage effectively with senior stakeholders, including founders and executives, with confidence and data-driven reasoning.
• A track record of owning outcomes, including revenue, retention, and expansion, for a portfolio of clients or a specific business unit.

🏖️ Benefits

• Opportunity to work remotely with flexibility, supporting U.S.-based clients while being based in LATAM, Africa, or Eastern Europe.
• Direct impact on the growth and success of fast-growing startups and established companies.
• A clear and defined growth path with opportunities for leadership and building a new function.
• Exposure to a wide range of business challenges and strategic initiatives across diverse client portfolios.
• Collaborative and dynamic work environment focused on innovation and operational excellence.
• Competitive compensation and the chance to be part of a company that is scaling rapidly.

Skills & Technologies

Remote

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About Scale AI

Scale AI provides data infrastructure for artificial intelligence, offering data labeling, model evaluation, and generative AI application development tools for enterprises and government agencies. Founded in 2016 and headquartered in San Francisco, the company supplies high-quality training datasets to automotive, defense, e-commerce, and technology customers, enabling deployment of accurate machine-learning models at scale.

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