Global People Shared Service Center Operations Support - City Storage Systems

City Storage Systems

Job Overview

Location

Remote

Job Type

Full-time

Full Job Description

📋 Description

• Join City Storage Systems, a pioneering company dedicated to building the infrastructure for a better food future. We are revolutionizing the online food delivery landscape by empowering restaurateurs worldwide, from burgeoning entrepreneurs to established global quick-service restaurant chains. Our mission is to make food more accessible, of higher quality, and remarkably convenient for consumers everywhere.
• As a Global People Shared Service Center (PSSC) Operations Support specialist, you will play a pivotal role in ensuring the seamless and efficient operation of our global HR services. This is a unique opportunity to contribute to a fast-paced, innovative environment where your efforts directly impact the employee experience and the operational excellence of our People function.
• You will be instrumental in supporting the PSSC team in delivering a comprehensive range of HR services, including but not limited to, employee onboarding and offboarding, HR data management, benefits administration, payroll support, and employee relations.
• Your responsibilities will encompass providing first-line support to employees and managers regarding HR-related queries, ensuring accurate and timely processing of HR transactions, and maintaining the integrity of our HR information systems.
• You will collaborate closely with various HR teams, including Talent Acquisition, Compensation & Benefits, HR Business Partners, and Payroll, to ensure a cohesive and integrated approach to people operations.
• A key aspect of this role involves troubleshooting and resolving operational issues, identifying areas for process improvement, and contributing to the development and implementation of new HR initiatives and technologies.
• You will be responsible for generating HR reports and analytics to support decision-making and to track key HR metrics, ensuring that data is accurate, relevant, and delivered in a timely manner.
• This role requires a proactive approach to problem-solving, a keen eye for detail, and a commitment to maintaining confidentiality and upholding the highest standards of data privacy.
• You will assist in the continuous improvement of PSSC processes and services, contributing to the development of standard operating procedures (SOPs) and best practices.
• You will be involved in projects aimed at enhancing the employee experience, such as optimizing onboarding workflows, improving self-service capabilities, and supporting the rollout of new HR platforms.
• Your ability to manage multiple priorities, adapt to changing business needs, and work effectively in a remote, global team environment will be crucial for success.
• You will act as a reliable point of contact for employees seeking assistance with HR-related matters, providing clear, concise, and empathetic support.
• This role offers a fantastic opportunity to gain broad exposure to various facets of global HR operations within a rapidly growing organization.
• You will contribute to maintaining a positive and productive work environment by ensuring that HR processes are executed efficiently and that employee queries are addressed promptly and professionally.
• You will support the administration of HR policies and procedures, ensuring compliance with local regulations and company standards across different regions.
• You will be involved in the maintenance and updating of employee records in our HRIS, ensuring data accuracy and completeness for all employees globally.
• You will assist in the coordination of HR-related events and initiatives, contributing to the overall employee engagement strategy.
• You will help to ensure that all HR documentation is organized, accessible, and compliant with legal requirements.
• This role is ideal for an individual who is passionate about HR operations, possesses strong organizational skills, and thrives in a dynamic, international setting. You will be a key enabler of our People function, ensuring that our global team is supported effectively as we continue to scale and innovate.
• You will contribute to the development and maintenance of knowledge base articles and FAQs to empower employees to find answers to common HR questions independently.
• You will support the PSSC team in managing vendor relationships related to HR services, ensuring service level agreements are met.
• You will participate in user acceptance testing for new HR system implementations or upgrades, providing valuable feedback from an operational perspective.
• You will help to foster a culture of continuous learning and improvement within the PSSC team, sharing insights and best practices.
• Your dedication to providing exceptional service will be paramount in supporting our mission to make food more affordable, higher quality, and convenient for everyone by ensuring our people operations are world-class.

🎯 Requirements

• Proven experience in an HR Operations, Shared Services, or similar administrative role, demonstrating a strong understanding of HR processes and systems.
• Excellent organizational and time management skills, with the ability to prioritize tasks effectively in a fast-paced environment.
• Strong attention to detail and accuracy in data entry and processing.
• Proficiency in HRIS (Human Resources Information System) and other HR software; experience with [mention specific HRIS if known, otherwise keep general] is a plus.
• Excellent communication and interpersonal skills, with the ability to interact professionally with employees at all levels.
• Ability to maintain confidentiality and handle sensitive information with discretion.
• Bachelor's degree in Human Resources, Business Administration, or a related field, or equivalent practical experience.

🏖️ Benefits

• Competitive salary and performance-based bonuses.
• Comprehensive health, dental, and vision insurance plans.
• Generous paid time off (PTO) and holiday schedule.
• Opportunities for professional development and continuous learning.
• Remote work flexibility, allowing you to work from anywhere.
• Collaborative and inclusive company culture with a focus on innovation and growth.

Skills & Technologies

Remote

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City Storage Systems

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About City Storage Systems

City Storage Systems is a leading provider of innovative and reliable storage solutions. They specialize in designing, manufacturing, and installing a wide range of storage equipment, including industrial shelving, pallet racking, and automated storage and retrieval systems (ASRS). Their expertise caters to diverse industries such as logistics, manufacturing, retail, and e-commerce, offering customized solutions to optimize space utilization and enhance operational efficiency. City Storage Systems is committed to delivering high-quality products and exceptional customer service, helping businesses streamline their inventory management and distribution processes. They focus on safety, durability, and cost-effectiveness in all their storage system designs.

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