Job Overview
Location
Ardmore, Pennsylvania, United States
Job Type
Full-time
Category
Operations Manager
Date Posted
February 24, 2026
Full Job Description
đź“‹ Description
- • As a Hospital Manager at Veterinary Emergency Group (VEG) in Ardmore, PA, you will be at the forefront of our mission to provide exceptional emergency veterinary care, embodying the VEG Way with a profound sense of ownership and the autonomy to cultivate a thriving hospital environment. You will be a constant, visible leader within your hospital, dedicated to advancing our culture, fostering team engagement, optimizing operational efficiency, driving growth, and ensuring robust financial health. Your primary focus will be on empowering your team, known as VEGgies, by equipping them with the necessary tools, unwavering support, continuous education, and the autonomy they need to excel and find fulfillment in their roles.
- • You will leverage the established VEG framework to guide all decision-making processes, ensuring your hospital operates at the pinnacle of performance. Simultaneously, you will champion an inclusive workplace where every VEGgie feels a deep sense of belonging, takes immense pride in their contributions, and is inspired to refer friends and colleagues to join our exceptional team. A crucial aspect of your role involves cultivating strong, collaborative, and mutually beneficial partnerships with referring veterinarians and local businesses, solidifying VEG's position as the premier destination for emergency pet care within the community.
- • Your responsibilities will encompass the full spectrum of talent management, from actively recruiting and hiring top-tier individuals to seamlessly onboarding new team members and providing ongoing professional development opportunities. You will be instrumental in ensuring that every patient, client, and VEGgie experiences a truly mind-blowing experience, setting a benchmark for care and service in emergency veterinary medicine. This commitment extends to maintaining the highest standards of compliance, ensuring the hospital is impeccably maintained, and that all operational processes are sound and efficient.
- • Driving the financial success of your hospital is paramount. You will be responsible for transforming your hospital into a high-revenue, high-margin business that not only challenges industry norms but consistently achieves and surpasses its financial targets. Furthermore, you will play a pivotal role in elevating VEG's reputation, both within the local community and across the broader veterinary industry, through strategic online presence and media engagement. This includes fostering a culture of continuous improvement, where feedback is actively sought and implemented to enhance patient care, client satisfaction, and team well-being.
- • You will be the embodiment of VEG's values, demonstrating empathy in all interactions, taking a people-centric approach to support your colleagues, and actively seeking to understand diverse perspectives. A strong sense of humility will guide your leadership, acknowledging mistakes, readily sharing credit for successes, and consistently uplifting your team's achievements. You will possess an unwavering sense of ownership over your responsibilities, taking accountability for outcomes and remaining steadfastly committed to achieving impactful, long-term results. Your natural curiosity will drive you to ask insightful questions, continuously explore opportunities for learning, and actively grow your skills and knowledge base, ensuring you remain at the forefront of best practices in veterinary emergency management. This role requires a hands-on approach, with a consistent presence on the floor, ensuring you are always available, accessible, and approachable to your team and clients. You must be prepared to work in a dynamic, sometimes noisy environment, and be available to work nights, weekends, and holidays as dictated by hospital needs, reflecting the critical nature of emergency care. Your ability to collaborate effectively with individuals from diverse backgrounds and with varying personality types will be essential for fostering a harmonious and productive work environment.
🎯 Requirements
- • Proven leadership experience, including managing and scheduling teams of 50+ individuals, with a strong track record in recruitment, training, performance management, and team building.
- • Demonstrated financial management expertise, including full P&L oversight, budgeting, payroll management, and accounts receivable.
- • Solid operations management experience, encompassing inventory control and facility maintenance.
- • A proactive and coachable attitude, with a genuine desire for personal and professional development.
- • Willingness to work in a fast-paced, potentially noisy environment with strong odors, and flexibility to work nights, weekends, and holidays as needed.
🏖️ Benefits
- • Competitive compensation package including base salary and 401K match.
- • Comprehensive health and wellness benefits commencing on day one, including QPR training and access to free therapy or counseling services.
- • Potential eligibility for equity after one year of full-time employment, offering a stake in VEG's success.
- • Significant investment in learning and growth, featuring VEG-developed clinical and leadership programs, plus unlimited ER CE and a generous travel stipend ($2,500/year for credentialed, $1,000/year for uncredentialed full-time VEGgies).
- • Clinical student loan repayment program to alleviate student debt burdens.
- • Paid parental leave, up to 10 weeks at 100% salary, including fertility and family-building care.
- • Flexible work schedules designed to support work-life balance.
- • Generous employee referral program to reward team members for bringing in new talent.
- • Additional perks such as complimentary scrubs, VEG-branded merchandise, and stocked refrigerators for team convenience.
Skills & Technologies
Go
Remote
About Veterinary Emergency Group
Veterinary Emergency Group operates 24-hour emergency and specialty veterinary hospitals across the United States. Founded in 2014, the company provides urgent, critical and specialized care for companion animals through board-certified emergency clinicians, surgeons and internal medicine specialists. Facilities offer advanced diagnostics, surgery, hospitalization and critical care services overnight, on weekends and holidays when primary veterinarians are unavailable. The group partners with general practices to extend after-hours coverage and improve patient outcomes through evidence-based protocols and telemedicine support. Corporate headquarters are in New York, with locations in multiple states serving dogs, cats and exotic pets.
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