Job Overview
Location
USA
Job Type
Full-time
Category
HR & Recruiting
Date Posted
March 18, 2026
Full Job Description
đź“‹ Description
- • As a Client Success Executive at Centivo, you will serve as the primary relationship owner for self-funded employer clients using the Reference Based Pricing (RBP) health plan model, driving satisfaction, retention, and strategic growth by acting as a trusted advisor to HR and finance leaders navigating complex healthcare affordability challenges.
- • You will own the end-to-end client lifecycle post-implementation, managing a book of business to ensure seamless plan delivery, proactive issue resolution, and identification of growth opportunities through increased enrollment, expanded benefits, and geographic market expansion while representing the client’s voice internally across product, operations, and leadership teams.
- • Centivo is mission-driven, dedicated to bringing affordable, high-quality healthcare to workers and employers who struggle with healthcare costs, operating as an innovative health plan anchored in a primary care-based ACO model that saves employers 15–30% versus traditional carriers and offers employees free primary care, predictable copays, and no deductibles.
- • The Client Success team operates cross-functionally with brokers, consultants, internal teams, and third-party vendors to ensure exceptional client experiences, leveraging data-driven insights and deep RBP expertise to guide strategic plan decisions and renewals.
- • In this role, you will develop mastery in Reference Based Pricing methodology, including claims benchmarking, pricing, and adjudication, enabling you to confidently educate clients, translate technical pricing logic into clear business terms, and advocate for client needs using analytics and industry best practices.
- • You will lead strategic renewal efforts by crafting data-backed presentations that quantify RBP savings, demonstrate plan performance, and recommend plan design enhancements, while proactively identifying retention risks and collaborating with sales teams to showcase Centivo’s service model to prospective clients.
- • Through hands-on oversight of plan administration—including member engagement, claims operations, PBM, provider network, and reporting—you will ensure smooth transitions from implementation to ongoing management, establish strong operating rhythms, and drive continuous improvement in service delivery by resolving discrepancies, escalations, and provider disputes with transparency and urgency.
- • This role offers the opportunity to grow as a strategic healthcare advisor, deepening expertise in self-funded TPA environments, health plan operations, and value-based care models while contributing to Centivo’s mission of building a better healthcare system from the ground up for employers ranging from 51 employees to Fortune 500 companies.
🎯 Requirements
- • Bachelor’s degree or equivalent experience
- • 10 years of Client Success experience in employer-sponsored benefits
- • 5 years of health plan experience, including self-funded accounts (TPA’s)
- • Advanced knowledge of Microsoft Office products (Excel, PowerPoint, Word)
- • Excellent oral and written communication skills with ability to present information persuasively and build rapport
- • Deep understanding of Reference Based Pricing (RBP) methodology, including claims pricing, adjudication, and plan administration
🏖️ Benefits
- • Fully remote work location
- • Opportunity to work on a mission-driven initiative to make healthcare affordable and accessible
- • Exposure to innovative healthcare models including primary care-based ACO and Reference Based Pricing
- • Collaboration with leading healthcare and technology investors, including Morgan Health (JPMorgan Chase & Co)
- • Work with a diverse client base ranging from 51-employee companies to Fortune 500 organizations
- • Culture grounded in Centivo’s values: Resilient, Uncommon, and Positive—fostering support, generosity, humility, and celebration
Skills & Technologies
Go
Remote
Degree Required
About Centivo Inc.
Centivo is a health plan administrator that partners with self-insured employers to provide affordable healthcare benefits. It builds custom networks of high-value primary care providers and specialists, emphasizing coordinated care, transparent pricing, and payment innovations like prospective bundled payments. The platform offers members digital tools for provider search, cost estimates, and care navigation, while giving employers predictable costs and data analytics to improve population health outcomes.
