Client Success Executive - National Accounts

Centivo Inc.

Job Overview

Location

Remote

Job Type

Full-time

Full Job Description

📋 Description

• Serve as the primary executive point of contact and trusted advisor for a portfolio of large, national self-funded employer clients, owning the overall health, satisfaction, and growth of each relationship.
• Build and maintain multi-threaded relationships across client organizations, including C-suite, VP-level HR and Benefits leaders, and Finance stakeholders, through proactive, strategic engagement and a deep understanding of each client’s business priorities.
• Engage regularly with brokers, consultants, and benefits advisors aligned to national accounts, reinforcing the value of the Centivo solution at every touchpoint.
• Identify and drive opportunities to expand client relationships, including increased enrollment, plan design enhancements, geographic growth, and new program adoption.
• Champion the client’s voice internally, advocating for their priorities across Centivo’s product, clinical, operations, and executive leadership teams.
• Lead the end-to-end renewal strategy for each national account, developing client-specific approaches that demonstrate measurable plan performance, validate savings against benchmarks, and position Centivo for long-term retention.
• Design and deliver executive-level renewal presentations and business reviews that translate complex data — including claims analytics, cost benchmarking, clinical outcomes, and member engagement metrics — into a compelling, consultative narrative tailored to each client’s goals.
• Proactively identify and mitigate retention risks well in advance of renewal windows using stakeholder intelligence, utilization trends, and account health signals.
• Act as a strategic consultant to clients evaluating plan design changes, benefit expansions, or program enhancements, providing informed recommendations grounded in Centivo’s data and industry best practices.
• Represent the client success experience in finalist presentations and strategic sales pursuits to instill confidence in Centivo’s service model among prospective national account clients.
• Orchestrate a seamless, high-touch service experience for national accounts by coordinating across Centivo’s internal teams and vendor ecosystem to ensure exceptional delivery across all plan components — including member engagement, claims operations, PBM, provider network, and reporting.
• Establish clear operating rhythms, escalation protocols, and communication standards with each client to ensure consistent and proactive account management throughout the plan year.
• Personally oversee the identification, tracking, and resolution of high-stakes client issues — including claims discrepancies, executive-level member escalations, and provider disputes — mobilizing the right resources and maintaining transparent client communication throughout.
• Leverage deep knowledge of self-funded plan administration and health plan operations to educate clients, contextualize plan data, and proactively address questions before they become concerns.
• Drive a data-informed account management approach using plan analytics, population health trends, and benchmarking data to proactively surface insights and shape client conversations.
• Oversee the preparation and delivery of customized performance reporting and executive dashboards for national account clients, ensuring data is presented clearly, accurately, and in a format that informs strategic decisions.
• Collaborate with internal analytics, clinical, and product teams to develop account-specific reporting that reflects each client’s defined success metrics and organizational priorities.
• Monitor emerging data signals — including high-cost claimants, utilization patterns, and care gap trends — and translate findings into actionable recommendations for plan sponsors.
• Serve as an ambassador for Centivo’s brand and mission within each national account, ensuring client teams, employees, and leadership understand the full value of the Centivo solution.
• Maintain a deep understanding of the competitive landscape for large, self-funded employers — including alternative funding models, TPA trends, and evolving broker/consultant expectations — to strengthen Centivo’s positioning within your book of business.
• Contribute insights from national account relationships to Centivo’s product and market strategy, serving as a key conduit between large client needs and internal roadmap priorities.

🎯 Requirements

• Bachelor’s degree or equivalent experience required; advanced degree preferred
• 10 years of health plan or employee benefits experience, with significant exposure to large, self-funded employer accounts
• 7 years in a client success, account management, or client-facing consulting role, with demonstrated experience managing national or enterprise-level accounts
• Proven track record of retaining and growing complex, high-revenue employer relationships
• Deep knowledge of self-funded health plan administration, including TPA operations, plan design, claims management, and benefit program structure
• Experience navigating large employer organizations at the executive level, with strong executive presence and the ability to engage C-suite and VP-level stakeholders with credibility and confidence

🏖️ Benefits

• Remote work location
• Opportunity to work with employers ranging from 51 employees to Fortune 500 companies
• Exposure to innovative, primary care-based ACO model that saves employers 15 to 30% compared to traditional insurance carriers
• Collaboration with leading healthcare and technology investors, including Morgan Health (JPMorgan Chase & Co.)

Skills & Technologies

Remote

Degree Required

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Centivo Inc.

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About Centivo Inc.

Centivo is a health plan administrator that partners with self-insured employers to provide affordable healthcare benefits. It builds custom networks of high-value primary care providers and specialists, emphasizing coordinated care, transparent pricing, and payment innovations like prospective bundled payments. The platform offers members digital tools for provider search, cost estimates, and care navigation, while giving employers predictable costs and data analytics to improve population health outcomes.

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