Client Success Lead

Pave Bank

Job Overview

Location

Kuala Lumpur, Malaysia

Job Type

Full-time

Full Job Description

📋 Description

• As a Client Success Lead at Pave Bank, you will manage the operational lifecycle of client relationships—from onboarding through ongoing support and optimization—ensuring clients successfully adopt, operate, and scale using Pave’s programmable banking platform while driving operational excellence and regulatory compliance.
• Day to day, you will proactively identify opportunities to improve client adoption and efficiency, build trusted relationships with client stakeholders, monitor usage patterns and health scores, resolve operational bottlenecks, and act as the voice of the customer by collaborating with Product, Engineering, Compliance, and Risk teams to influence roadmap priorities and ensure client needs are met within regulatory frameworks.
• You will join a mission-driven team at Pave Bank, the world’s first programmable business bank founded by the creators of Monzo and BigPay, where you’ll sit at the intersection of clients, operations, engineering, and compliance to redefine global business banking through innovative financial infrastructure and exceptional client experiences.
• In this role, you will develop deep expertise in fintech client success, operational optimization in regulated environments, cross-functional leadership, and data-driven decision-making, while shaping scalable client success playbooks and contributing to the growth of a high-impact, global banking platform.

🎯 Requirements

• 6+ years of progressive experience in Client Success, Account Management, or managing enterprise or fintech clients in complex operational environments
• Proven track record in Banking, Digital Banking, FinTech, SaaS, or Software sectors
• Hands-on experience working within Risk and Compliance frameworks to manage client portfolios safely
• Strong analytical skills with comfort using data such as financial projections and health scores to drive operational results
• Exceptional communication and negotiation skills with ability to influence internal and external stakeholders
• Fluency in English; Mandarin or additional languages considered a bonus

🏖️ Benefits

• Opportunity to shape the future of programmable banking and define new standards for global business finance
• Mission-driven, diverse, and international team with deep domain expertise and passion for innovation
• Competitive compensation and benefits package
• Equity in the company aligned with growth and success

Skills & Technologies

Senior

Onsite

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Pave Bank

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About Pave Bank

Pave Bank is a digital-first financial institution that offers business banking services to startups and small-to-medium enterprises. It provides FDIC-insured checking and savings accounts, corporate cards, treasury management, and automated bookkeeping integrations through a cloud-native platform. The bank aims to streamline cash-flow operations by combining traditional banking infrastructure with modern APIs and real-time analytics. Founded in 2022 and headquartered in San Francisco, it operates under a national bank charter and partners with fintechs to deliver embedded finance solutions. Services are delivered via web and mobile applications designed for finance teams seeking centralized control over company funds and payments.

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