Job Overview
Location
Singapore, Singapore
Job Type
Full-time
Category
Data Science
Date Posted
June 4, 2026
Full Job Description
đź“‹ Description
- • Manage the end-to-end operational lifecycle of enterprise client relationships, from onboarding through ongoing support and optimization of Pave’s programmable banking platform.
- • Build and maintain trusted, strategic relationships with key client stakeholders to ensure high-quality service delivery and long-term satisfaction.
- • Drive Net Revenue Retention (NRR) by proactively identifying opportunities for product adoption, cross-selling, and upselling additional Pave financial services.
- • Identify operational bottlenecks in client workflows and implement scalable, repeatable solutions to improve service efficiency and client outcomes.
- • Serve as the primary internal advocate for clients, translating client needs and feedback into actionable priorities for Product, Engineering, Compliance, and Risk teams.
- • Collaborate closely with Risk and Compliance functions to ensure all client activities, expansions, and product usage adhere to global banking regulations and internal control frameworks.
- • Monitor client health scores, usage patterns, and financial metrics to make data-driven decisions on resourcing, support allocation, and proactive intervention.
- • Design, document, and refine Client Success playbooks for onboarding, adoption, revenue growth, and issue resolution to standardize best practices across the team.
- • Contribute to the development of internal knowledge bases and operational documentation to enhance team scalability and institutional memory.
- • Lead initiatives that align client success outcomes with company-wide goals for regulatory integrity, operational excellence, and product innovation.
- • Work with global clients across multiple time zones, ensuring consistent service delivery and responsiveness regardless of geographic location.
- • Analyze financial and behavioral data to forecast client retention risks and revenue opportunities, informing strategic planning and resource allocation.
- • Champion a client-centric culture within the organization by embedding client feedback into product development cycles and operational improvements.
- • Represent Pave Bank in client meetings, negotiations, and reviews, maintaining professionalism and deep product knowledge in a regulated financial environment.
- • Continuously evaluate and optimize the Client Success workflow to increase efficiency, reduce churn, and maximize client lifetime value.
🎯 Requirements
- • 6+ years of progressive experience in Client Success or Account Management, specifically with enterprise or fintech clients in complex operational environments
- • Proven track record in Banking, Digital Banking, FinTech, SaaS, or similar software industries
- • Hands-on experience working within Risk and Compliance frameworks in a regulated financial services context
- • Strong analytical skills with proficiency in using data (e.g., health scores, financial projections) to drive operational decisions
- • Ability to manage international client portfolios and collaborate effectively with global, cross-functional teams
- • Exceptional communication and negotiation skills, with a demonstrated ability to influence internal stakeholders and external client leaders
🏖️ Benefits
- • Opportunity to shape the future of programmable banking and define new standards for global business finance
- • Equity in the company, aligning personal success with company growth
- • Work with a mission-driven, diverse, and international team with deep domain expertise
- • Competitive compensation and benefits package
Skills & Technologies
See exactly how your profile matches this role — strengths, skill gaps, and what to do about them.
About Pave Bank
Pave Bank is a digital-first financial institution that offers business banking services to startups and small-to-medium enterprises. It provides FDIC-insured checking and savings accounts, corporate cards, treasury management, and automated bookkeeping integrations through a cloud-native platform. The bank aims to streamline cash-flow operations by combining traditional banking infrastructure with modern APIs and real-time analytics. Founded in 2022 and headquartered in San Francisco, it operates under a national bank charter and partners with fintechs to deliver embedded finance solutions. Services are delivered via web and mobile applications designed for finance teams seeking centralized control over company funds and payments.
Subscribe to the weekly newsletter for similar remote roles and curated hiring updates.
Newsletter
Weekly remote jobs and featured talent.
No spam. Only curated remote roles and product updates. You can unsubscribe anytime.
Similar Opportunities
Oak's Lab LLC
5 days ago
Partyhat Inc.
27 days ago
Weave Communications, Inc.
1 month ago
FreedomPay, Inc.
15 days ago