Job Overview
Location
United States
Job Type
Full-time
Category
HR & Recruiting
Date Posted
March 28, 2026
Full Job Description
đź“‹ Description
- • As a Client Success Manager at Audiohook Inc., you will serve as the primary post-onboarding contact for active client accounts, playing a pivotal role in driving campaign performance, client retention, and revenue growth through strategic partnership and data-informed guidance.
- • You will lead recurring performance reviews (monthly or bi-monthly), translating complex campaign data into clear, actionable insights that align with client goals while safeguarding internal margin targets, ensuring campaigns are optimized for both effectiveness and profitability.
- • Acting as the central liaison between clients and internal teams—including AdOps, RevOps, and Sales—you will proactively communicate pacing, performance trends, risks, and opportunities, escalating issues early to maintain trust and drive timely resolutions.
- • You will own client-facing budget pacing and forecasting conversations, contributing to renewal planning, health reporting, and expansion strategies by identifying upsell paths and growth opportunities within existing campaigns.
- • Your work will directly impact client satisfaction and long-term partnership success through the delivery of QBRs/MBRs, performance narratives, testing roadmaps, renewal proposals, and escalation briefs that reflect deep strategic thinking and campaign mastery.
- • You will manage campaigns end-to-end within Audiohook’s systems—including the UI, CRM, and DSP platforms—ensuring accurate execution, timely optimizations, and alignment with both client objectives and company financial goals.
- • By interpreting performance trends across KPIs such as CPA, ROAS, CTR, and conversion rates, you will recommend strategic shifts in creative, targeting, budget allocation, and flighting to improve outcomes and uncover innovation pathways.
- • You will collaborate closely with cross-functional partners to implement optimization plans, conduct campaign audits, document learnings, and ensure that insights are shared across teams to elevate overall performance and client value.
- • In this role, you will develop deep expertise in audio and podcast advertising ecosystems, gaining exposure to cutting-edge programmatic technologies, attribution models, and performance marketing strategies in a high-growth startup environment.
- • You will sharpen your ability to balance client success with business sustainability, learning how to advocate for client needs while contributing to revenue forecasting, margin protection, and scalable operational processes.
- • Through ownership of client health, renewal inputs, and expansion initiatives, you will build strategic account management skills that prepare you for senior leadership roles in client success, revenue operations, or growth-focused positions within the tech and advertising industries.
🎯 Requirements
- • 3–6+ years of experience in client success, account management, or performance marketing, with a proven track record of managing client relationships tied to revenue retention and growth.
- • Hands-on experience managing digital advertising campaigns, preferably in audio, podcast, programmatic, or paid media, including familiarity with ad platforms, DSPs, and campaign execution workflows.
- • Strong analytical and communication skills, with the ability to interpret performance data from CRM systems (e.g., HubSpot, Salesforce), reporting tools (e.g., Looker, Tableau, Excel/Sheets), and translate insights into clear, strategic recommendations for clients.
- • Demonstrated experience leading QBRs/MBRs, owning budget pacing conversations, driving renewal and upsell discussions, and managing escalations with confidence and diplomacy.
🏖️ Benefits
- • Fully remote work environment, enabling flexibility and work-life balance from any location within the United States.
- • Competitive salary structure with uncapped bonus potential, directly tied to individual and company performance.
- • Comprehensive health, dental, and vision benefits, complemented by fringe perks including daily lunch stipend, monthly Wi-Fi and cell phone reimbursement, and an annual hardware stipend.
- • Flexible PTO and paid holidays, supporting rest, recovery, and long-term well-being.
- • Opportunity to contribute to the growth and scaling of a fast-moving tech startup, shaping client success practices in the evolving audio advertising landscape.
Skills & Technologies
React
Remote
About Audiohook Inc.
Audiohook is a technology company that provides a platform for podcast creators to monetize their content through dynamic ad insertion. They enable publishers to seamlessly integrate ads into their existing podcast feeds, offering sophisticated targeting and reporting capabilities. Their service aims to simplify the ad-buying process for brands and increase revenue opportunities for podcasters. Audiohook operates within the rapidly growing digital audio advertising market, connecting advertisers with engaged podcast audiences across various genres and topics.
Get more remote jobs like this
Subscribe to the weekly newsletter for similar remote roles and curated hiring updates.
Newsletter
Weekly remote jobs and featured talent.
No spam. Only curated remote roles and product updates. You can unsubscribe anytime.
Similar Opportunities
USA
Contract
Expires Jun 10, 2026
Design
Remote
1 month ago
