Job Overview
Location
Seattle
Job Type
Full-time
Category
HR & Recruiting
Date Posted
June 16, 2026
Full Job Description
đź“‹ Description
- • As a Client Success Manager at ProductWind, you will own the full account lifecycle for eCommerce brands and agencies, driving measurable outcomes on marketplaces like Amazon, Walmart, and Target while leveraging ProductWind’s platform to optimize creator campaigns.
- • Day to day, you will serve as the primary point of contact for SMB, mid-market, enterprise, and agency customers, leading onboarding, training clients on platform best practices, guiding campaign strategy, analyzing performance data, and translating insights into actionable recommendations to ensure fast time-to-value and long-term growth.
- • You will be part of a customer-obsessed, results-driven team at ProductWind Inc., a fast-growing SaaS company focused on helping brands succeed in eCommerce through creator-powered campaigns, where your voice shapes product innovation and internal strategy.
- • In this role, you will develop deep expertise in eCommerce marketplace dynamics, commercial account management, and data-driven client advisory—building a track record in renewals, expansion, and strategic growth while mastering the full sales cycle and becoming a trusted advisor to high-impact clients.
🎯 Requirements
- • 3+ years in client success, account management, or eCommerce campaign management
- • Proven track record owning a book of business against commercial targets such as renewals quota, GRR goal, or expansion ARR
- • Hands-on experience with Amazon and other marketplaces (Target and Walmart preferred)
- • Familiarity with eCommerce advertising strategies (Paid Search, SEO, Retail Media) and marketplace ecosystems
- • Strong communication, problem-solving, and project management skills
- • Ability to analyze performance data, conduct account audits, and present actionable recommendations
🏖️ Benefits
- • Unlimited PTO
- • Choice of medical insurance (US and Canada)
- • Extended holiday time off
Skills & Technologies
See exactly how your profile matches this role — strengths, skill gaps, and what to do about them.
About Productwind Inc.
Productwind is a SaaS platform designed to help businesses streamline their product development and go-to-market strategies. It offers a unified environment for product managers, marketers, and engineers to collaborate, share insights, and manage the entire product lifecycle. Key features include ideation management, roadmap planning, feature prioritization, customer feedback collection, and launch coordination. By centralizing product-related information and workflows, Productwind aims to improve cross-functional alignment, accelerate time-to-market, and ensure that products meet customer needs effectively. The platform supports data-driven decision-making by integrating with various tools and providing analytics on product performance and customer reception.
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