Client Success Manager (Podcast Company)

Hangar Aviation Technologies, Inc.

Job Overview

Location

South Africa - Cape Town

Job Type

Contract

Full Job Description

📋 Description

• Serve as the primary point of contact for clients of a fast-growing podcast production and distribution service tailored to B2B service providers, ensuring end-to-end client satisfaction throughout the lifecycle.
• Build and maintain long-term client relationships by understanding strategic client objectives, translating them into actionable service steps, and customizing support to meet evolving needs.
• Proactively identify potential issues, manage client expectations, and provide clear, structured communication to both internal teams and clients to ensure accountability and timely outcomes.
• Utilize HubSpot CRM (or similar platforms) to manage tasks, track automation workflows, and document all client interactions with precision and consistency.
• Develop and maintain client-facing support materials including onboarding guides, walkthrough videos, standard operating procedures (SOPs), and email newsletters to enhance client self-sufficiency and engagement.
• Lead the client onboarding process with clarity, structure, and visual aids to ensure clients achieve early success and confidence in the service.
• Monitor client satisfaction metrics and feedback, flagging at-risk accounts and proposing data-informed solutions to improve retention and experience.
• Collaborate cross-functionally with production, operations, and strategy teams to align deliverables with client goals, timelines, and service standards.
• Communicate respectfully but firmly with both internal team members and clients to uphold accountability, clarify responsibilities, and drive results.
• Collect and curate client testimonials, document successful case outcomes, and build referral and advocacy pipelines to support business growth.
• Maintain high standards of communication through written and verbal channels, ensuring a confident, positive, and professional tone in all client interactions.
• Manage multiple client accounts simultaneously without compromising service quality, responsiveness, or attention to detail.
• Leverage digital tools and process automation (e.g., Slack, Calendly, Zapier) to streamline client engagement, internal workflows, and operational efficiency.
• Engage confidently in video calls and client briefings, demonstrating an extroverted, naturally client-facing personality that fosters trust and rapport.
• Stay informed about podcast production, content marketing, and B2B service dynamics to better support client needs and provide context-aware guidance.

🎯 Requirements

• 2–4 years of experience in customer experience, coaching, consulting, or account management
• Strong working knowledge of HubSpot or Go High Level, along with Slack, Calendly, and preferably Zapier
• High comfort level with digital tools and process automation to enhance client engagement and internal efficiency
• Demonstrated ability to manage multiple client accounts simultaneously without compromising service quality
• Strong written and verbal English communication skills, with a confident and positive tone
• Proven attention to detail and structured, process-oriented thinking

🏖️ Benefits

• Remote work with flexible scheduling within U.S. Eastern Time (Mon–Fri, 9AM–6PM EST)
• Opportunity to work with fast-growing global companies
• Long-term remote career development opportunities
• Competitive pay

Skills & Technologies

Remote

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Hangar Aviation Technologies, Inc.

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About Hangar Aviation Technologies, Inc.

Provider of an online platform that connects aircraft owners and operators with certified pilots and instructors for on-demand charter, rental, training and ferry flights. The marketplace vets pilots, manages scheduling, payment and insurance, giving owners access to qualified crew while enabling pilots to find work across piston, turboprop and jet aircraft nationwide. Based in Austin, Texas, the company serves private owners, flight schools, charter operators and corporate flight departments seeking flexible pilot staffing solutions.

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