Client Support Analyst

Aleph Holding Inc.

Job Overview

Location

Montevideo, Uruguay

Job Type

Full-time

Full Job Description

📋 Description

• Embark on an exciting career journey with Aleph Holding Inc., a vanguard in the digital advertising revolution, as a Client Support Analyst in our vibrant Montevideo, Uruguay office.
• At Aleph, we are not merely participants in the digital advertising ecosystem; we are actively sculpting its future. Our esteemed company serves as the exclusive representative for a constellation of the world's most influential digital advertising platforms, including giants like TikTok, Amazon, and Google, alongside nearly 55 other leading platforms.
• Our operational reach is truly global, extending across more than 130 markets, encompassing both established and emerging geographical territories. This expansive network allows us to deliver unparalleled advertising solutions on a worldwide scale.
• The core of our mission at Aleph is to empower advertisers and brands, enabling them to harness the complete spectrum of advertising capabilities offered by these premier platforms. We are dedicated to cultivating enduring partnerships that unlock boundless opportunities for individuals and businesses alike, facilitating effective advertising strategies at both local and international levels.
• With a significant presence that spans multiple continents, Aleph presents a unique opportunity for you to become an integral part of a rapidly expanding and highly innovative team. Your contributions will have a tangible and direct impact on our success and the success of our clients.
• If you are an ambitious individual, possess a forward-thinking mindset, and are eager to flourish within a dynamic and truly global work environment, Aleph Holding Inc. stands as the ideal launchpad for your professional aspirations and career development.
• As a Client Support Analyst, you will be a crucial member of our dedicated Client Support ACCESS team. This team is specifically tasked with meticulously managing the intricate operational requirements of our valued advertisers and agencies.
• Your primary focus will be ensuring the seamless and efficient execution of actions on the Meta platform, a critical component of our clients' advertising strategies. This involves a deep understanding of platform functionalities and best practices.
• Furthermore, you will play a vital role in upholding strict compliance with all administrative processes established by Aleph. This ensures operational integrity and adherence to company policies.
• By effectively managing these operational demands, the ACCESS team, and by extension you, will significantly reduce the burden of day-to-day operational activities for our clients.
• This reduction in operational overhead directly contributes to an increase in overall customer satisfaction, fostering stronger client relationships and loyalty.
• Your role will have a measurable impact on the overall operational efficiency and success of the business, contributing directly to Aleph's strategic objectives and market leadership.
• You will be responsible for troubleshooting and resolving client issues related to platform operations, ensuring timely and effective solutions.
• This includes investigating discrepancies, identifying root causes, and implementing corrective actions to prevent recurrence.
• You will act as a key point of contact for clients, providing expert guidance and support on platform usage and best practices.
• Collaboration with internal teams, such as sales, account management, and technical support, will be essential to ensure a cohesive client experience.
• You will contribute to the development and refinement of support processes and documentation to enhance team efficiency and client self-service capabilities.
• Analyzing client data and platform performance metrics to identify trends and opportunities for improvement will be a key aspect of your role.
• You will be expected to stay abreast of the latest developments and updates on the Meta platform and other relevant advertising technologies.
• This role requires a proactive approach to client engagement, anticipating needs and offering solutions before issues arise.
• Ultimately, your success as a Client Support Analyst will be measured by your ability to enhance client operational efficiency, drive platform adoption, and contribute to the overall growth and reputation of Aleph Holding Inc. in the competitive digital advertising landscape.

🎯 Requirements

• Proven experience in a client-facing support role, preferably within the digital advertising or MarTech industry.
• Strong understanding of advertising platforms, with a specific emphasis on Meta (Facebook/Instagram) advertising functionalities and best practices.
• Excellent problem-solving and analytical skills, with the ability to troubleshoot complex issues and provide effective solutions.
• Exceptional communication and interpersonal skills, with the ability to build rapport and maintain strong relationships with clients.
• Proficiency in managing administrative processes and ensuring compliance with company policies.
• Fluency in English, both written and spoken, is essential. Proficiency in Spanish is a strong advantage.

🏖️ Benefits

• Competitive salary and performance-based bonuses.
• Comprehensive health insurance package.
• Opportunities for professional development and continuous learning.
• A dynamic and inclusive work environment within a rapidly growing global company.
• The chance to work with leading digital advertising platforms and innovative technologies.
• Generous paid time off and holiday schedule.

Skills & Technologies

Onsite

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Aleph Holding Inc.

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About Aleph Holding Inc.

Aleph is a global digital advertising enablement partner that provides technology, payment and support infrastructure to connect advertisers with major platforms such as Meta, TikTok, X, LinkedIn and Snapchat. Operating in more than 90 emerging and high-growth markets, Aleph helps local advertisers access global digital inventory and assists global brands in reaching audiences in regions where platforms lack direct presence. The company offers managed services, API integrations, credit solutions and training to media agencies and advertisers. Founded in 2011, Aleph is headquartered in New York with offices across Latin America, Europe, Africa, the Middle East and Asia-Pacific.

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