Client Support Coordinator

📋 Description

• • The Client Support Coordinator plays a vital role in ensuring smooth operations within the Client Services department by managing employee benefits administration and supporting client account teams. This role is essential to maintaining accurate records, processing benefits changes, and delivering reliable administrative support that directly impacts employee satisfaction and compliance.
• • Day-to-day responsibilities include processing new hires, terminations, and benefits changes for medical, dental, vision, life, disability, and retirement plans; maintaining QC sheets; reconciling data from the Reconciliation team; entering and updating client employee information in internal systems; prioritizing work via tracking tools; providing backup phone support for the HRK main line; and assisting with special projects and urgent cross-departmental needs as they arise.
• • The Hilb Group is a service-driven organization that values its associates as its greatest asset, fostering a high-performance culture focused on career development and professional growth. Headquartered with agency operations in Mansfield, MA, this remote role offers the flexibility to work from anywhere while contributing to a team committed to integrity, confidentiality, and excellence in employee benefits administration.
• • In this role, you will develop deep expertise in employee benefits administration, gain hands-on experience with HRIS and benefits platforms, strengthen your organizational and analytical abilities, and build confidence managing confidential data in a fast-paced environment—positioning you for advancement within HR, benefits coordination, or client services operations.