Job Overview
Location
Latin America | Remote
Job Type
Full-time
Category
Product Management
Date Posted
July 2, 2026
Full Job Description
đź“‹ Description
- • Serve as the frontline of the Customer Experience team, managing client inquiries via email, live chat, and support tickets for a fast-growing meal solutions company serving corporate offices, healthcare facilities, schools, and residential communities.
- • Perform accurate order entry, modifications, and account updates using Shopify and internal systems, ensuring all client-specific delivery preferences and account details are correctly maintained.
- • Process remakes, replacements, and credit requests in alignment with established SLAs, ensuring timely resolution of order discrepancies including missing, damaged, incorrect, or delayed deliveries.
- • Proactively monitor active orders and communicate updates to clients during service disruptions, delays, or operational incidents to maintain trust and transparency.
- • Partner with Logistics, Fulfillment, and Operations teams to investigate and resolve complex order-related issues, providing clear documentation and context for internal stakeholders.
- • Manage high-volume inbound support channels including email, live chat, and ticketing systems, prioritizing cases based on business impact, urgency, and service level commitments.
- • Maintain accurate and up-to-date customer records, including contact information, delivery schedules, account preferences, and historical interaction logs.
- • Support onboarding of new client accounts by verifying details, setting up systems access, and ensuring all operational requirements are documented and communicated internally.
- • Escalate operational risks and service failures with complete context, including order history, shipment data, and account specifics, and follow up to ensure resolution and client communication.
- • Deliver professional, empathetic, and solution-oriented written communication using approved SOPs, templates, macros, and knowledge base resources.
- • Identify recurring customer issues, operational trends, and process gaps, and recommend improvements to internal workflows, documentation, and tooling.
- • Participate in testing and refining new operational processes, tools, and customer support systems to enhance efficiency and client satisfaction.
- • Utilize internal knowledge base resources to resolve inquiries accurately and consistently, reducing resolution time and improving first-contact resolution rates.
- • Maintain exceptional attention to detail and accuracy while managing multiple concurrent priorities in a fast-paced, remote environment.
- • Build and sustain strong relationships with business clients by understanding their unique operational needs and anticipating potential service issues before they escalate.
- • Work independently in a fully remote setting with high accountability for customer outcomes, SLA adherence, and quality of client interactions.
🎯 Requirements
- • 3+ years of experience in Customer Support, Client Services, Customer Success, Account Support, or similar customer-facing roles
- • Live chat support experience is required
- • Strong written and verbal English communication skills
- • Experience managing high-volume support inboxes while maintaining exceptional attention to detail
- • Experience supporting business clients or complex customer accounts is preferred
- • Experience using Shopify or similar order management systems is preferred
🏖️ Benefits
- • Full-time remote position with 40 hours per week
- • Opportunity to work with a company delivering essential meal solutions to institutional clients across Latin America
- • Collaborative environment focused on operational excellence and customer experience
- • Exposure to fast-growing B2B food logistics and fulfillment operations
Skills & Technologies
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About Global Talent Co.
Global Talent Co. is a Singapore-based recruitment and talent acquisition company that connects employers across Asia-Pacific with mid- to senior-level professionals. Founded in 2020, it operates a distributed model combining local market knowledge with technology-driven sourcing, screening and matching. Services include retained and contingency search, interim management, and talent advisory across finance, technology, consumer, healthcare and industrial sectors. The firm serves multinational corporations, growth-stage companies and private equity portfolio businesses, emphasizing speed, cultural fit and long-term performance outcomes.
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