Job Overview
Location
US Remote
Job Type
Full-time
Category
Customer Support
Date Posted
July 21, 2026
Full Job Description
📋 Description
- • The Client Support Specialist II serves as the first line of defense in resolving customer issues and addressing inquiries.
- • Responds to incoming client communications, documents interactions in case management systems, provides updates on ongoing resolutions, and resolves inquiries through established methods.
- • Coordinates with internal departments to resolve client issues and follow through until completion.
- • Handles inquiries using judgment and basic decision-making authority to resolve customer concerns.
- • Assists in developing support delivery strategies, escalation procedures, and training while mentoring Client Support Specialist I associates.
- • Provides information about products and services, answers questions, and resolves client issues.
- • Completes activities supporting implementation of procedures.
- • Ensures inquiries are properly followed up on and resolved.
- • May fill in for a supervisor during staff or customer meetings.
🎯 Requirements
- • Level 2 Associates are expected to have prior education or relevant career experience.
- • Focus on applying acquired job skills, company policies, and procedures to complete assigned tasks.
- • Utilize a basic skill set and subject matter proficiency to complete work.
- • Perform routine tasks with little supervision.
🏖️ Benefits
- • May be eligible for benefits such as health insurance, retirement plans, and paid time off.
- • May have opportunities for professional growth and development.
- • May have access to training and development programs.
- • May have opportunities for career advancement.
- • May have a positive work-life balance.
- • May have a supportive work environment.
🏢 Location
- • US Remote
- • Full-time
Skills & Technologies
See exactly how your profile matches this role — strengths, skill gaps, and what to do about them.
About MeridianLink, Inc.
MeridianLink provides cloud-based software for banks, credit unions, and mortgage lenders to manage loan origination, account opening, credit reporting, and deposit products. The platform automates underwriting workflows, integrates with credit bureaus and core banking systems, and offers analytics for risk management and regulatory compliance. Customers use the APIs and configurable modules to streamline consumer, small-business, and mortgage lending operations while ensuring data security and audit standards.
Subscribe to the weekly newsletter for similar remote roles and curated hiring updates.
Newsletter
Weekly remote jobs and featured talent.
No spam. Only curated remote roles and product updates. You can unsubscribe anytime.
Similar Opportunities
1 month ago
3 months ago
Aleph Holding Inc.
15 days ago
Span Labs, Inc.
30 days ago