Job Overview
Location
Atlanta, GA
Job Type
Full-time
Category
Customer Support
Date Posted
April 18, 2026
Full Job Description
đź“‹ Description
- • Client Support Specialist (Virtual/Remote) role focused on resolving Tier 1 and Tier 2 technical requests for public health agency clients using SaaS solutions, directly contributing to disease prevention and improved health outcomes through technology.
- • Day-to-day responsibilities include troubleshooting software issues, responding to client inquiries via ticketing systems, documenting resolutions, collaborating with internal teams on escalations, and maintaining service level agreements during scheduled West Coast coverage hours (11:30am–9pm EST).
- • InductiveHealth is a mission-driven SaaS leader in public health technology, uniting experts in epidemiology, informatics, engineering, and product to build high-performance solutions that empower government health agencies.
- • In this role, you will develop technical proficiency in health IT systems, strengthen client communication and problem-solving skills, gain exposure to public health operations, and grow professionally within a culture that values initiative, curiosity, accountability, feedback, and measurable impact.
Skills & Technologies
About InductiveHealth, Inc.
InductiveHealth provides cloud-based public health surveillance and analytics software. Its platform ingests, validates and analyzes electronic laboratory and case report data to help state and local health departments monitor infectious diseases, manage outbreaks and meet CDC reporting requirements. The system automates case investigation workflows, supports HL7/FHIR interoperability and offers AI-driven anomaly detection. Founded in 2019 and headquartered in Atlanta, Georgia, the company focuses on modernizing legacy surveillance systems for public health agencies across the United States.
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