Clinical Account Coordinator

Trexo Robotics Inc.

Job Overview

Location

Mississauga

Job Type

Full-time

Full Job Description

📋 Description

• We are looking for a Clinical Coordinator to join our growing team. On a daily basis, you will support the post-sale customer journey, managing the clinical coordination and entire account lifecycle from initial client handoff to seamless onboarding.
• You will oversee crucial contract and documentation management, including size upgrades, renewals, and record keeping. But this job isn't just about processes; you will be the go-to administrative partner for our customers and clinical staff.
• This position is hybrid (3 days in our office in Mississauga).
• You are a highly motivated and organized professional who takes full ownership and responsibility for your work, effectively managing your own day and prioritizing tasks to meet deadlines.
• A quick learner with strong problem-solving skills, you effortlessly navigate new challenges, technical systems, and clinical workflows.
• Your empathetic approach to client interaction is coupled with excellent communication.
• Finally, you are detail-oriented and love asking 'why' many times until you understand something from first principles.
• Clinical Team & Training Support
• Coordinate and schedule clinical onboarding (including coordination within the active sales process).
• Support scheduling clinical check-ins, consultations, and other essential meetings between families and our Clinical Specialists.
• Act as the primary bridge for simple user support, assisting families with basic troubleshooting (e.g., password resets) and smoothly redirecting complex clinical or technical inquiries to either the clinical team or customer success engineer.
• Contract Administration
• Prepare, send, track, and manage customer contracts, renewals, and amendments.
• Coordinate contract-related changes, specifically handling the logistics and paperwork for device size upgrades and renewals.
• Maintain highly organized digital records of executed clinical contracts and correspondence.
• Device Updates & Recalls
• Coordinate scheduled hardware and software upgrades for devices currently in the field.
• Manage the administrative, communication, and tracking side of product recalls and safety notices to ensure compliance and safety.
• Research & Project Coordination
• Directly support the completion of the Trexo Home Study.
• Collaborate closely with families, researchers, and internal teams to ensure timely clinical data collection, tracking, and reporting.

🎯 Requirements

• Bachelor’s degree in Healthcare Administration, Kinesiology, Health Sciences, Business, or a related field.
• At least 2 years of experience in clinical coordination, healthcare administration, customer success, or patient relations.
• Strong understanding of contract administration, scheduling logistics, and client lifecycle management.
• Excellent communication and deeply empathetic interpersonal skills, with the ability to manage multiple families and clinical schedules simultaneously.
• Proficiency in scheduling software, CRM systems, and Microsoft Office Suite.

🏖️ Benefits

• Competitive salary
• Comprehensive benefits package
• Opportunity to work with a dynamic and growing company
• Professional development opportunities
• Flexible work arrangements

Skills & Technologies

Hybrid

Degree Required

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Trexo Robotics Inc.

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About Trexo Robotics Inc.

Trexo Robotics creates wearable robotic devices that help children with mobility disabilities walk independently. The company’s flagship product is a gait-training exoskeleton that straps over a child’s legs and attaches to a walker, converting passive walkers into powered systems that provide repetitive, physiologically correct stepping. Designed for home and clinical use, the device captures data on joint angles, step count, and walking time to guide therapy. Founded in 2016 and headquartered in Mississauga, Canada, Trexo combines mechanical engineering, software, and pediatric rehabilitation expertise to improve neuroplasticity, bone health, and quality of life for users with cerebral palsy and similar conditions.

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