Job Overview
Location
Remote
Job Type
Full-time
Category
Product Management
Date Posted
June 25, 2026
Full Job Description
đź“‹ Description
- • Manage customer accounts for GE HealthCare’s MIM Software business, providing both remote and on-site support to Radiation Oncology customers across the western United States.
- • Build and nurture long-term relationships with clinical stakeholders including Dosimetrists, Physicists, and other departmental staff to ensure optimal utilization of MIM products.
- • Develop deep clinical and anatomical knowledge of Radiation Oncology workflows and how MIM software integrates into patient care processes.
- • Proactively identify customer challenges in clinical workflows and implement solutions to enhance product adoption and improve patient outcomes.
- • Drive the effective implementation of new software features and processes by engaging key decision-makers and end-users at customer sites.
- • Conduct software training, basic technical support, and new feature demonstrations via phone, online platforms, and in-person visits.
- • Lead the renewal process for customer service and maintenance contracts, ensuring high retention rates and revenue continuity.
- • Capture all customer interactions, feedback, and activity updates accurately in the company CRM system.
- • Collaborate cross-functionally with product, engineering, and support teams to communicate customer needs and ensure timely resolution of issues.
- • Report regularly to management on customer activities including software upgrades, training sessions, proactive interventions, and contract renewal status.
- • Travel nationally up to 30% to visit customer sites and participate in on-site engagements.
- • Participate in global team meetings that may occur outside standard U.S. business hours to align with international colleagues.
- • Adapt work procedures and schedules as needed to meet customer availability, including working outside typical business hours to accommodate international time zones.
- • Ensure all customer interactions and deliverables meet established standards for quality, timeliness, and effectiveness.
🎯 Requirements
- • 5+ years of customer success management or similar experience, preferably in a clinical setting
- • Bachelor’s degree preferred
- • Highly competent in CRM systems and other IT tools supporting business operations
- • Strong communication and interpersonal skills to build lasting customer relationships
- • Proven ability to navigate complex hospital institutions and engage clinical staff
- • Willingness to travel nationally up to 30%
🏖️ Benefits
- • Competitive annual salary range of $112,800.00–$169,200.00
- • Eligibility for performance-based incentive compensation including cash bonuses and long-term incentives (LTI)
- • Comprehensive benefits package including medical, dental, and vision insurance
- • Paid time off, 401(k) plan with employee and company contributions, life, disability, and accident insurance
- • Tuition reimbursement
Skills & Technologies
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About GE HealthCare Technologies Inc.
GE HealthCare Technologies Inc. designs, manufactures and services medical imaging, diagnostics, monitoring and life-care equipment for hospitals, clinics and research institutions worldwide. The company’s portfolio includes MRI, CT, ultrasound, X-ray and molecular imaging systems, contrast agents, pharmaceutical diagnostics, ventilators and anaesthesia machines, enterprise digital solutions, and after-sales support, training and financing services. Headquartered in Chicago, Illinois, it operates manufacturing, R&D, sales and service facilities across North America, Europe and Asia.
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