Clinical Payments Associate - Europe/LATAM - Remote

Worldwide Holdings Corporation

Job Overview

Location

4 Locations

Job Type

Full-time

Full Job Description

📋 Description

• Monitor and triage incoming tickets in the Jira system, assigning them to appropriate Clinical Payments team members.
• Monitor and triage incoming emails related to clinical trial payments, routing them to the correct team members for resolution.
• Respond to general inquiries from clinical trial sites, sponsors, and internal teams regarding payment status, remittance details, and system access.
• Prepare and distribute remittance documentation and payment confirmations to stakeholders.
• Maintain accurate and up-to-date records of ticket assignments, email communications, and resolution outcomes.
• Support the Clinical Payments team with administrative tasks including updating payment trackers and organizing study-related documentation.
• Assist with system migration projects by preparing data, maintaining task checklists, and completing assigned activities under senior team supervision.
• Support study reconciliation activities by collecting, validating, and organizing required documentation for migration or audit purposes.
• Track progress of outstanding items during migration or reconciliation initiatives, noting responses from sites and internal stakeholders.
• Escalate unresolved issues, discrepancies, or gaps in payment processes to senior Clinical Payments team members for review and resolution.
• Contribute to day-to-day operational workflows and time-limited initiatives based on team priorities and operational needs.
• Gain exposure to clinical trial payment operations, financial workflows, and cross-functional collaboration within a global CRO environment.
• Work in a role designed for recent graduates or individuals entering the clinical research industry with no prior industry experience required.
• Operate within a structured environment that emphasizes quality, accuracy, and adherence to established systems and protocols.

🎯 Requirements

• Bachelor’s degree in Life Sciences, Business, Finance, or a related field
• Strong written and verbal communication skills in English
• Excellent attention to detail and organizational skills
• Ability to manage multiple tasks and prioritize effectively
• Proficiency in Microsoft Office (Excel, Outlook, Word)
• Familiarity with Jira or other ticketing systems is an advantage

🏖️ Benefits

• Opportunity to work in a global CRO with over 3,500+ experts dedicated to improving patient outcomes
• Supportive and inclusive team environment that encourages collaboration and creativity
• Exposure to clinical trial payment operations and financial workflows within a leading CRO
• Career development opportunities based on proven competency and independent work, not just tenure
• Equal opportunity employer committed to diversity, inclusion, and equal access for all backgrounds
• Remote work availability across Europe and LATAM regions

Skills & Technologies

Junior

Onsite

Degree Required

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Worldwide Holdings Corporation

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About Worldwide Holdings Corporation

Worldwide Holdings Corporation is a diversified global enterprise engaged in the development, manufacturing, and marketing of a wide range of products and services. The company operates across various sectors, including technology, consumer goods, and industrial solutions, with a strong focus on innovation and sustainability. Worldwide Holdings Corporation is committed to delivering high-quality products and exceptional customer service, aiming to foster long-term relationships with its clients and stakeholders. The company's strategic vision involves expanding its global reach, investing in research and development, and adapting to evolving market demands to maintain a competitive edge in the international marketplace. Their mission is to create value through responsible business practices and a dedication to excellence.

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