Clinical Specialist - Central

Henry Schein, Inc.

Job Overview

Location

United States - Remote

Job Type

Full-time

Full Job Description

📋 Description

• Provide technical and clinical support for capital equipment setup and maintenance specifically for endodontic customers, serving as the primary resource for training, troubleshooting, and in-service education.
• Act as the primary point of contact during customer onboarding, personally assisting with the first 10 clinical cases per the Onboarding Playbook to ensure successful adoption of company products.
• Attend clinical procedures in dental operatories to observe and support customer and patient success with endodontic products after onboarding is complete.
• Educate dentists, office staff, and affiliated stakeholders on the clinical usage, benefits, and technological advancements of company products through presentations, demonstrations, typodont models, slides, and manuals.
• Increase product utilization by conducting direct outreach to dental practices, delivering training sessions, and identifying appropriate patient cases for endodontic procedures.
• Stay current with clinical research, industry developments, and procedural best practices by participating in case reviews, procedure observations, and clinical discussions with dental professionals.
• Install newly sold capital systems at customer locations and ensure proper functionality and integration into clinical workflows.
• Respond to client inquiries regarding system operation, hardware, software, and operator errors, partnering with internal technical and service teams to resolve issues promptly.
• Support customer referral events, practice marketing initiatives, and professional education activities such as Lunch and Learns, Open Houses, and clinical conferences.
• Build and maintain relationships with dental office personnel through casual interactions, meetings, and conference participation to identify key decision-makers and expand account influence.
• Gather and record HIPAA-compliant, quantified data on system usage and procedure protocols for marketing, R&D, and clinical/regulatory teams.
• Complete all required training workbooks and maintain strict compliance with company quality systems, policies, and regulatory standards.
• Perform administrative duties including timely data entry, reporting, and maintaining disciplined records of account activity and interactions.
• Participate in regular team meetings, conference calls, and training sessions both virtually and in person.
• Maintain a professional image and foster collaborative partnerships between the company and dental practices.
• Resolve complex clinical and operational issues effectively while delivering difficult messages with professionalism and empathy.
• Travel up to 60% to support customers across the assigned geography, operating primarily in dental office environments.

🎯 Requirements

• 5 to 7+ years of increasing responsibility in professional experience, including at least 3 years of sales experience in a patient care environment
• Advanced clinical knowledge of endodontic disease states, procedures, technology, and industry landscape
• Strong computer/technical skills including Microsoft Office Suite and Salesforce.com
• Bachelor’s Degree or global equivalent in a related discipline; Master’s degree or industry certifications preferred
• Ability to travel up to 60%
• Valid driver’s license and reliable transportation for field travel

🏖️ Benefits

• Medical, Dental, and Vision Coverage
• 401K Plan with Company Match
• Generous Time Off
• Paid Parental Leave
• Income Protection
• Work Life Assistance Program
• Flexible Spending Accounts
• Educational Benefits
• Worldwide Scholarship Program
• Volunteer Opportunities

Skills & Technologies

Remote

Degree Required

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Henry Schein, Inc.

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About Henry Schein, Inc.

Henry Schein, Inc. is a Fortune 500 distributor of healthcare products and services to office-based dental, animal health, and medical practitioners. Founded in 1932 and headquartered in Melville, New York, the company supplies pharmaceuticals, equipment, software, and practice-management solutions across more than 30 countries. Its offerings include infection-control products, diagnostic equipment, vaccines, and financial services, supported by a global logistics network and value-added consulting. The firm also operates continuing-education programs and sustainability initiatives, serving approximately one million customers while emphasizing efficient supply-chain management and integrated technology platforms for healthcare practices.

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