Clinical Tech Support (B2B SaaS) Rehab Therapists, Therapist Assistants, Rehab Technicians welcomed! Bonus Potential!
Job Overview
Location
Remote
Job Type
Full-time
Category
HR & Recruiting
Date Posted
March 18, 2026
Full Job Description
đź“‹ Description
- • As a Clinical Technical Support Specialist at Prompt, Inc., you will serve as a trusted software expert for rehab therapy businesses, directly impacting customer success by resolving technical inquiries via email and ensuring seamless use of Prompt’s industry-leading EMR platform. Your role is critical in maintaining the company’s industry-leading Net Promoter Score, which outperforms competitors by 40 points, by delivering accurate, empathetic, and efficient support that drives customer satisfaction and loyalty.
- • Day to day, you will respond to customer questions and requests via email using the help desk platform, triage and prioritize tickets, escalate complex issues to engineering or product teams with full context, and maintain a deep, working knowledge of Prompt’s software features to troubleshoot use cases and guide customers toward optimal workflows. You will also actively contribute to product improvement by identifying recurring pain points, advocating for feature enhancements, and collaborating with cross-functional teams to refine the user experience based on real-world clinical feedback.
- • You will join a mission-driven, high-performing Customer Experience Team at Prompt, a fast-growing B2B SaaS company revolutionizing outpatient rehab therapy through intelligent automation and digital transformation. The team is composed of talented, scrappy innovators who thrive on solving complex healthcare challenges with smart work, ownership, and a shared commitment to reducing environmental waste, unnecessary surgeries, and narcotic reliance by empowering therapists with better technology.
- • In this role, you will develop deep expertise in healthcare SaaS support, clinical workflows, and product advocacy — gaining rare insight into how technology improves patient outcomes in rehab settings. You’ll have the opportunity to influence product direction, sharpen your analytical and communication skills, and grow into a trusted advisor both internally and with customers, positioning yourself for advancement into senior support, product, or customer success roles within a rapidly scaling organization.
🎯 Requirements
- • 3+ years of relevant experience in a customer-facing role, preferably in healthcare, SaaS, or technical support environments
- • Direct clinical experience as a physical therapist, occupational therapist, therapist assistant, rehab technician, or similar role in a rehab or outpatient therapy setting
- • Strong analytical mindset with proven ability to troubleshoot, test, and replicate software use cases and technical issues independently
- • Exceptional written communication skills, with the ability to convey complex technical information clearly and empathetically to non-technical users
- • Proactive, self-directed learner who thrives in remote, fast-paced environments and can autonomously master new product features and workflows
🏖️ Benefits
- • Competitive base salary with bonus potential of up to $12,000 based on exceptional performance
- • Comprehensive health benefits including medical, dental, and vision insurance, plus company-paid disability and life insurance
- • Flexible PTO, company-wide sponsored lunches, 401(k) plan, FSA/DCA and commuter benefits, discounted pet insurance, and access to a recovery suite at HQ featuring a cold plunge, sauna, and shower
- • Remote work flexibility, potential equity compensation for top performers, and credits for online fitness classes or gym memberships to support holistic well-being
Skills & Technologies
Backend
Remote
About Prompt, Inc.
Prompt is a healthcare technology company that provides cloud-based electronic health record and practice management software designed for physical, occupational, speech, and behavioral therapy clinics. Its unified platform integrates scheduling, documentation, billing, analytics, and patient engagement tools to streamline workflows, reduce administrative burden, and improve clinical and financial outcomes for therapy practices of all sizes.
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