Job Overview
Location
Remote - US
Job Type
Full-time
Category
Customer Support
Date Posted
June 19, 2026
Full Job Description
đź“‹ Description
- • Serve as a frontline advocate for clinicians using Ambience’s AI-powered clinical documentation platform, ensuring they can focus on patient care by resolving technical issues quickly and empathetically.
- • Act as the primary point of contact for clinicians experiencing issues with Ambience’s platform via Intercom, email, and other channels, diagnosing and resolving complex technical problems related to EHR integrations and user configurations.
- • Join a high-performing support team operating across 35+ health system deployments, contributing to continuous improvement by identifying recurring issue patterns and building internal/external support resources in Notion and Intercom.
- • Develop expertise in healthcare AI technology, technical troubleshooting, and cross-functional collaboration while working a 1:00 PM – 9:00 PM EST shift with one overnight on-call rotation per week, gaining hands-on experience in a mission-driven, high-ownership environment.
🎯 Requirements
- • 2+ years of experience in customer support, technical support, or a comparable role — ideally within healthcare or SaaS
- • Demonstrated ability to troubleshoot complex, multi-factor technical issues and communicate resolutions clearly
- • Strong written and verbal communication skills with a clinician-first, empathetic approach
- • Experience building knowledge resources, streamlining workflows, and driving continuous improvement
- • Comfort working across cross-functional teams and escalating trends effectively
- • Availability for the 1:00 PM – 9:00 PM EST shift and one overnight on-call rotation per week, including potential weekend coverage
🏖️ Benefits
- • Comprehensive medical, dental, and vision coverage for you and your dependents
- • 401(k) with a company match of up to 3% of base salary
- • Remote-friendly culture with full equipment provisioning to ensure effective work from any location
- • Parental leave to support family needs
- • Annual company-wide off-sites, team off-sites, and regular team lunches and all-hands gatherings with travel, lodging, and meals covered
- • Flexible time off with no annual cap, company-wide holidays, and an annual holiday shutdown from December 24–January 1
Skills & Technologies
See exactly how your profile matches this role — strengths, skill gaps, and what to do about them.
About Ambience Healthcare Inc.
Ambience Healthcare develops an AI operating system for clinical documentation and workflow automation in hospitals and large health systems. Founded in 2020 and based in San Francisco, the company’s platform uses large language models to generate real-time clinical notes, automate coding, and surface evidence-based guidance within electronic health record systems. The software targets specialties such as emergency medicine, oncology, and behavioral health, aiming to reduce physician administrative burden and improve data quality while maintaining HIPAA compliance and enterprise-grade security.
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