Job Overview
Location
Bulgaria
Job Type
Full-time
Category
Software Engineering
Date Posted
February 24, 2026
Full Job Description
đź“‹ Description
- • Join Tide, a rapidly growing global fintech company revolutionizing the small business banking market, and become an integral part of our dynamic Collections Team based in Bulgaria.
- • At Tide, we empower over 1.8 million members worldwide by providing not just essential business accounts and banking services, but also a comprehensive suite of administrative solutions designed to save SMEs time and money.
- • Our mission is to simplify business management, allowing entrepreneurs to focus on what they do best. We leverage advanced technology and data-driven decisions to achieve this, making us a leader in the industry with significant funding and a global presence.
- • As a Collections Specialist, you will play a crucial role in supporting our members who may be experiencing financial challenges, ensuring they receive the guidance and solutions needed to manage their accounts effectively.
- • Your primary responsibility will be to manage accounts in arrears, adhering strictly to Tide's Collections Policies, while fostering positive and constructive relationships with our members.
- • You will be instrumental in developing successful and sustainable repayment plans tailored to the unique circumstances of each member, demonstrating empathy and a commitment to finding mutually beneficial outcomes.
- • Diligence and accuracy are paramount; you will be responsible for meticulously updating corresponding logs and reports, ensuring all actions, decisions, and communications are thoroughly documented.
- • This role requires a proactive approach to problem-solving, engaging with members to understand their situations and offering appropriate support and solutions.
- • You will be part of a supportive and collaborative team environment where your contributions are valued, and opportunities for professional development are encouraged.
- • The ideal candidate will possess excellent communication skills, enabling them to navigate sensitive conversations with clarity, empathy, and professionalism.
- • You will act as a key point of contact for members, addressing a wide range of queries and requests efficiently and effectively, ensuring a high level of member satisfaction.
- • By understanding the diverse needs of small business owners, you will strive to help them find long-term financial stability and solutions.
- • This role offers a unique opportunity to develop your skills in negotiation, financial management, and customer relationship building within a fast-paced fintech environment.
- • You will contribute to Tide's mission by helping to maintain the financial health of the company while supporting our valued members through challenging times.
- • The Collections Team is known for its passion and expertise in turning around accounts and building lasting customer relationships, and we are looking for individuals who share this drive.
- • We believe in equipping our team members with the best tools and training, ensuring you have the skills and knowledge to excel in your role and offer the right solutions.
- • Your ability to manage your time effectively will be crucial in handling a varied caseload and ensuring all members receive timely attention.
- • The conversations you will have will be varied, reflecting the diverse situations our members face, and your ability to adapt your approach will be key to success.
- • We are looking for individuals who are not only skilled in collections but also possess a strong desire to succeed and make a positive impact on our members' businesses.
- • This is more than just a collections role; it's an opportunity to be a trusted advisor and problem-solver for small business owners, contributing directly to their success and the overall growth of Tide.
- • You will work within a framework that encourages innovation and continuous improvement, helping to shape the future of debt recovery at Tide.
- • Embrace the challenge of supporting small businesses and contribute to Tide's reputation for excellent member service, even in difficult financial circumstances.
- • Become part of a global team of over 2,500 Tideans, fostering a culture of collaboration, transparency, and inclusivity.
- • Your work will directly impact the financial well-being of our members and the stability of Tide, making this a highly rewarding position.
- • We are committed to diversity and inclusion, welcoming individuals from all backgrounds to join our team and contribute to our shared success.
- • This role is based in our Sofia, Bulgaria office, a hub for our member support and technology operations, offering a vibrant and collaborative work environment.
- • You will be part of a company that is not only growing rapidly but also deeply committed to its mission and its people.
- • We encourage a flexible workplace model, supporting both in-person and remote work, and our offices are designed as hubs for innovation and team-building.
- • Your role will be vital in ensuring Tide continues to provide exceptional service and support to its growing member base across the globe.
- • We are looking for someone who is brilliant at engaging with customers and can handle challenging conversations with grace and effectiveness.
- • The training provided will equip you with the necessary skills to offer the right solutions, ensuring you feel confident and capable in your role.
- • By understanding the needs of the members, you will endeavor to help them find a long-term solution, contributing to their financial resilience.
- • This is an exciting opportunity to join a leading fintech company and make a tangible difference in the lives of small business owners.
🎯 Requirements
- • Excellent spoken and written English language skills.
- • The ability to easily empathise with people and handle sensitive conversations.
- • Previous retail or other customer-related experience.
- • Strong negotiation and reasoning skills.
🏖️ Benefits
- • 25 days paid annual leave.
- • Additional health & dental insurance.
- • Flexible working from home.
Skills & Technologies
Remote
About Tide Platform Limited
Tide Platform Limited is a UK-based financial technology company providing business banking services to small and medium-sized enterprises. It offers digital current accounts, expense cards, invoicing, accounting integrations, and credit products through a mobile-first platform. Operating under an e-money licence with banking services provided by ClearBank, Tide serves over 500,000 UK businesses. The company focuses on streamlining financial administration for entrepreneurs, freelancers, and growing companies through automated features and integrations with accounting software like Xero and FreeAgent.
