Collections Specialist (Hybrid)

📋 Description

• • As a Collections Specialist at AuditBoard, you will play a pivotal role within the Accounts Receivable (AR) team, reporting directly to the AR Lead. Your primary mission will be to safeguard and enhance the company's cash revenues by meticulously managing the collections process and ensuring timely payments from our valued clients.
• • This hybrid role requires you to be located within the Pacific Standard Time (PST) zone, offering a blend of remote work and potential in-office collaboration.
• • A significant aspect of your responsibility will involve the comprehensive management of vendor setup forms and the intricate process of setting up vendor portals and Purchase Order (PO) systems. This includes conducting verification calls to confirm details and submitting legal tickets to initiate and finalize these setups.
• • You will be instrumental in the efficient distribution of invoices, leveraging Tesorio campaigns to ensure clients are consistently informed about their outstanding debts and payment deadlines. This proactive communication is key to maintaining healthy cash flow.
• • A core function of your role will be the identification of delinquent accounts. You will manage the entire dunning process, initiating proactive outreach efforts through various communication channels to encourage prompt payment and resolve any outstanding balances.
• • You will act as a primary point of contact for clients experiencing invoicing or collections issues. Your ability to swiftly identify the root cause, implement effective solutions, and escalate complex problems appropriately to relevant internal teams will be crucial for client satisfaction and efficient resolution.
• • A detailed understanding of cash applications will be essential, as you will be responsible for accurately processing incoming payments and applying them to the correct accounts. Regular review of account statuses will be necessary to identify and rectify any inconsistencies or discrepancies.
• • This role demands a high level of professionalism and resilience, as you will often engage in challenging conversations with clients regarding overdue payments. Maintaining an unwavering, customer-first attitude while navigating these discussions is paramount to preserving strong client relationships.
• • You will contribute to broader accounting functions, including assisting with the monthly accounting close process. This involves ensuring all collection-related activities are accurately recorded and reconciled.
• • Beyond core collections duties, you will support general operational activities within the AR department and contribute to ad hoc projects as assigned by management. This provides an opportunity to broaden your accounting experience and contribute to departmental improvements.
• • The ideal candidate will possess a Bachelor's degree and at least two years of experience in Accounts Receivable, operational accounting, or general bookkeeping. This foundational knowledge is critical for understanding the nuances of financial record-keeping and collections.
• • Exceptional written and interpersonal communication skills are a must, particularly those honed through direct customer-facing experience. Your ability to articulate information clearly and build rapport will be key to your success.
• • A keen eye for detail and a commitment to maintaining high standards of accuracy are non-negotiable. Errors in invoicing or payment processing can have significant financial implications.
• • You should be a motivated team player, demonstrating strong communication and time-management competencies. The ability to work effectively both independently and collaboratively within a team environment is essential.
• • Proficiency in MS Office Suite and GSuite tools is expected, as these are the primary platforms for daily operations. Experience with accounting software like NetSuite and Salesforce is highly preferred, as it indicates familiarity with industry-standard tools.
• • Understanding the SaaS industry and key metrics like Annual Recurring Revenue (ARR) is a significant advantage, as AuditBoard operates within this dynamic sector. Familiarity with specialized collections and billing software such as Maxio/SaaSOptics and Tesorio would further enhance your candidacy.
• • This role offers a unique opportunity to launch a career at one of North America's fastest-growing SaaS companies, contributing to a product that is revolutionizing the audit, risk, ESG, and InfoSec landscape. You will be part of a company that is top-rated by customers on G2.com and Gartner Peer Insights, reflecting a commitment to excellence and customer satisfaction.